Ratings based on 10 Verified Reviews
3.7 Room cleanliness
4.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Plus... Location, cleanliness, helpfulness of staff, great pool area, lovely looking lobby, nice areas for small groups, good parking and within easy walking distance of San Quirico d'Orcia
Minus... Dogs barking next door all night, poor WiFi connection in the end room where I was. Two single beds put together meant a ridge down the middle! Expensive breakfast (15€) for what it was.
by A verified traveler
Posted 14 Sep 2022 on Hotels
Had a great stay, restaurant was great, staff were lovely and very helpful, will be using again.
by A verified traveler
Posted 15 Aug 2023
10 dage i ferielejlighed uden rengøring, og ikke meget service venligt personale.
Man kunne godt føle sig lidt til besvær når man henvendte sig til hotelpersonalet.
Beliggenheden er der ikke noget at sætte en finger på.
Comment from Hotel Management
17 Aug 2023 by Graziella, Hotel Management
We are sorry that you do not have good memories of our structure, having booked an apartment for self catering residence use, it is normal that you have not received cleaning, which instead you would have had every day by choosing room accommodation.The apartment solution is chosen by families who wish to manage their stay independently, in any case, as you were staying more than 7 days you received a change of linenWe are sorry for the staff, perhaps the difficulty in understanding the language made you think that they weren't friendly.Best Regards
by A verified traveler
Posted 3 Aug 2023 on Hotels
Comment from Hotel Management
17 Aug 2023 by Graziella, Hotel Management
Thank you!
by A verified traveler from San Cesareo
Posted 23 Jun 2023
by A verified traveler
Vidunderligt sted
Posted 28 Jul 2022 on HotelsVidunderligt sted midt i indbegrebet af Toscana. Fantastisk udsigt over landskabet og små middelalderbyer på bakketoppene.
Comment from Hotel Management
3 Aug 2022 by Graziella, Hotel Management
Thank you!!
We are delighted that you had a pleasant stay and look forward to welcoming you again!
by A verified traveler from Colomiers
Posted 23 May 2022
Accueil horrible, personnel exécrable et arnaque à la chambre supplémentaire. Nous ne choisirons plus jamais cet hôtel à l'avenir.
by A verified traveler
Posted 25 Jul 2021 on Hotels
by A verified traveler
Position très confortable
Posted 12 Aug 2020 on HotelsComment from Hotel Management
14 Aug 2020 by Fausto-Reception, Hotel Management
Grazie!
La aspettiamo nuovamente al Casanova
Cordiali saluti
by A verified traveler
Posted 26 Jul 2020 on Hotels
Facilities were fine. Nice pool Area which se really enjoyed.
Minus: Air-con did not work Well. Service and communication was bad. Staff did not Seem to care about guests needs.
Comment from Hotel Management
29 Jul 2020 by Sabrina , Hotel Management
Dear Mr. Mikael Bondo,
Thank you very much for your review, we are very sorry that the air conditioning did not work as expected and we are sorry that you did not communicate it to the reception in order to help you.
We are very happy that you enjoyed the swimming pool, perhaps on arrival we were not very clear about using the swimming cap, for the Covid-19 guidelines swimming without it is no longer allowed.
We are also sorry that your friend has not been able to enter the swimming pool, but our swimming pool is not open to the external public but is reserved for hotel guests only
Looking forward to welcoming you back to Casanova, we send our best regards.
