Ratings based on 33 Verified Reviews
3.9 Room cleanliness
2.5 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Unfortunately the pictures did not make the property, picture was modern and clean, we got old and rundown.
Dangerous carpet on the stairs.
Dirt and fluff coming out from beneath the beds.
Good things.. restaurants and shops nearby, walking distance to Rialto Bridge, water buses close by.
Comment from Hotel Management
29 Oct 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Karen. We are sorry that your experience with us didn't meet your expectations.We are committed to ensuring that our properties are well-maintained and accurately represented in our listings, in fact we have already taken steps to address the issues you've raised. We hope you’ll give us another opportunity to provide you with a better experience in the future. The Wonderful Italy Team
by A verified traveler
It was okay
Posted 26 Sep 2024 on HotelsIt was labeled a luxury apartment but it was a bit dilapidated. The wood flooring would come up when you walked on it. The location was good though. Close to where we wanted to visit.
Comment from Hotel Management
4 Oct 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Sherry. We're glad to hear that you enjoyed the location of our property. We are disappointed to hear that the apartment's condition did not meet your expectations. We take guest feedback very seriously and will use your comments to improve the property. We strive to provide a high-quality experience for all our guests, so we hope to host you again in order to make you change your mind about us. Wonderful Italy Team
by A verified traveler
Posted 18 Sep 2024
We said in the property the place was okay but old. The rooms where cold and the shower water was getting cold while taking a shower.
by A verified traveler
Worst Stay EVER!
Posted 12 Sep 2024 on HotelsThis place looks nothing like the photos! It's dirty and you can find mold inside the fridge and the bathroom curtains. We were highly disappointed.
Comment from Hotel Management
13 Sep 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Juan. We are sorry that you had a negative experience with us.About the cleanliness issues you encountered, we would like to point out that this is not the standard we aim to provide for our guests. If you had informed us, we would have promptly intervened to solve them and we did with the AC. We take our guest reviews very seriously and are committed to continuously improving our service, so we hope to host you again in order to make you change your mind about us.Wonderful Italy Team
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
21 Aug 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Gavin! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback. We are sorry that your experience with us did not meet your expectations. If you would like to tell us the reasons for your discontent, we would be happy to investigate.We hope to host you again in order to make you change your mind about our service.The Wonderful Italy Team
by A verified traveler from Burlington
Posted 30 Jul 2024
Comment from Hotel Management
21 Aug 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Claudia! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
26 Jul 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Lara! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler
Beautiful HUGE apartment!
Posted 29 Jun 2024 on HotelsTraveling to Europe with a party of 9 can be challenging, especially when it comes to accomodations. When we found a place that had enough beds for all 9 of us in Venice we booked. We were expecting a medium sized apartment like we had in Rome and Florence, that while a bit tight they worked wonderfully. When we opened the door to Riva Palace we were shocked! The size of the apartment was HUGE!!! Extremely tall ceilings, huge bedrooms, American sized beds (beds in Europe I have found to be smaller than what we have in hotels here). The ceilings had amazing drawings. The windows in the farthest room had balconys with a canal underneath so great pictures. The 2 bathrooms were big. The apartment was clean, had towels out for everyone plus extra if needed. Extra bedding for the pull out couch which we used (was surprisingly really comfortable). The kitchen was well enough stocked with the basics (we didn't really use it). The location was perfect as it was near the #1 boat and super easy to get around as well as close to one of the main bridges. It was near to the hustle and bustle, but also in a very quiet area that gave the feeling of being in a "neighborhood".
We would highly recommend this location to anyone, especially if you are a big group. We would definitely stay here again!
Comment from Hotel Management
1 Jul 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Margarita! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
by A verified traveler from Los angeles
Posted 28 Jun 2024
Comment from Hotel Management
25 Jul 2024 by Wonderful Italy Team, Hotel Management
Thank you for your feedback, Rim! We are really happy that you enjoyed your stay.We look forward to welcoming you back soon.Wonderful Italy Team
