Ratings based on 106 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
It is not super luxurious but it is comfortable and quiet, Swimming pools could be improved though but they are good enough. I would definitely stay there again
by A verified traveler
Posted 23 Sep 2024
They dont change the blanket and cockroaches in the bedrooms
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 21 Aug 2024
My husband and I spent hours everyday on the top patio (it’s the highest patio, room numbers are low 500’s). It was a highlight of my trip to sit up there and look at the whole city and miles of shoreline at the same time - absolutely recommend! The rooms are simple, but very clean and ac was good. In fact, you will always see someone cleaning! 10/10 recommend, would stay again.
Comment from Hotel Management
22 Aug 2024 by Hotel "El mirador", Hotel Management
Buen día, Muchas gracias por su comentario. Esperamos que pueda visitarnos pronto. Su comentario nos anima a querer seguir mejorando.Cualquier duda, quedamos al pendiente. ¡Saludos!
by A verified traveler
Lied to us about room balcony and hammock, spendy
Posted 3 Aug 2024 on HotelsWe messaged the property 4 days before our trip and asked if we were going to have the room in the picture with a balcony and a hammock. They confirmed that we would. When we arrived they stuck us in a corner room. When I showed the message about the confirmation on the terrace and hammock she just said she didn't have it. We arrived right at check in time so they had already given it to someone else and knew in advance. They gave us breakfast for our trouble, but I would have booked elsewhere had I known.
The pool (both of them) were full of very large families jumping and splashing. If you are looking for a qood time hanging my a pool as they have pictured, don't count on it. The property is charging about double through hotel.com than direct bookings so there are many many people there for a cheap trip.
Parking was horrible, the spots were full and we had to wait to enter a very dirty second area. Not at all as advertised.
Overall it was an awful trip, not relaxing at all, WAY at the top of the hill so not easy to get to the beach. Would never return.
Comment from Hotel Management
4 Aug 2024 by Estimada Karri, Hotel Management
Buen día, Agradezco su comunicación y tomo nota de su reporte. Nuestro equipo se encargará de revisar la situación y tomar las medidas necesarias.En cuanto al uso de las piscinas, efectivamente, estas están disponibles para nuestros huéspedes y sus familiares. Queremos que todos disfruten de una experiencia agradable en nuestro hotel, especialmente en las áreas recreativas.En relación a las tarifas publicadas en las páginas web, quiero asegurarle que solo se cobra lo que se indica en su reserva. Si tiene alguna otra pregunta o necesita más aclaraciones, no dude en contactarnos. Estamos aquí para asistirle en todo momento.¡Le enviamos un cordial saludo!
by A verified traveler
Posted 2 Aug 2024
The view was beautiful! Loved the rooms with the view and the hammocks, the pool and the dining area outside ☺️
Comment from Hotel Management
3 Aug 2024 by Estimada Laura,, Hotel Management
Buen día, Muchas gracias por su comentario. Esperamos que pueda visitarnos pronto. Su comentario nos anima a querer seguir mejorando.Cualquier duda, quedamos al pendiente. ¡Saludos!
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Estimado Mustapha, Hotel Management
Buen día, Muchas gracias por su comentario. Esperamos que pueda visitarnos pronto.Cualquier duda, quedamos al pendiente. ¡Saludos!
by A verified traveler
Posted 9 Jul 2024
Good
Comment from Hotel Management
2 Aug 2024 by Estimado Abel, , Hotel Management
Buen día, Muchas gracias por su comentario. Esperamos que pueda visitarnos pronto. Su comentario nos anima a querer seguir mejorando.Cualquier duda, quedamos al pendiente. ¡Saludos!
by A verified traveler
Posted 4 Jul 2024 on Orbitz
It was a nice property. Lots of locals stay in the area so it can be busy pool area. But they have 2 pools. The pool on the 2nd floor with a great view of the coast and sunset.
Comment from Hotel Management
2 Aug 2024 by Estimado Cesar, , Hotel Management
Buen día, Muchas gracias por su comentario. Esperamos que pueda visitarnos pronto. Su comentario nos anima a querer seguir mejorando.Cualquier duda, quedamos al pendiente. ¡Saludos!
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
2 Aug 2024 by Estimado Ricardo, , Hotel Management
Buen día, Su comentario nos anima a querer seguir mejorando.Cualquier duda, quedamos al pendiente. ¡Saludos!
