Ratings based on 235 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
The resort was excellent and the people were even better.
Comment from Hotel Management
15 Nov 2024 by Mayra Verano - Guest Experience Manager , Hotel Management
Dear Lorraine,Of course the most important thing for us to hear is such high praise of our service. I couldn’t be happier to know that our team continue to create such memorable experiences for our guests. Thanks for taking the time to leave such a good comment. We hope to welcome you again in a near future
by A verified traveler
Posted 17 Oct 2024
For those reading reviews. Stay somewhere else. Anywhere else.
We stayed for 4 nights. Had cold water for 3 days. No action to correct by management.
We checked in with no water in the resort.
Stayed in a backpacking style hotel on Caye Caulker that was better than this.
I travel for a living. Premium status with major hotel chains.
We have stayed at this property before. And been coming to Belize for 15 years.
It has gone down hill and will not return.
We checked in to the property with absolutely no water to the resort. Not able to flush or shower.
When the water did come on we had no hot water.
And did not have hot water for 3 days out of 4
We also had Multiple cockroaches!
We called it in and maintenance would come in and “fix” it. But as soon as we turn on…. Cold.
This went on for several days. No word from management to check on us.
It wasn’t until the 3rd day that the front desk (who was actually very professional and apologizing in this process) said the manager offered to move us to another room. The last night. After we showered. It was the last night there. We were to leave at 7am the next day. You waited till the last second to do something.
It was also through talking to the front seat that I found out it was a known problem that they were fully aware of. The circuit breaker would trip when the hot water was turned on. So they kept us in a room knowing there was an electrical fault.
Horrible experience!!!!!
Comment from Hotel Management
23 Oct 2024 by Mayra Verano - Guest Experience Manager , Hotel Management
Dear Mr Reinier. On behalf of Las Terrazas Resort & Residences team members I would like to extend our most sincere apologies in regards of the situations experienced during your stay this is very unfortunate, and does not reflect all the effort and work we have put in. At the same time to thank you for taking the time and sharing these valuable comments which are highly appreciated to avoid situations like these happening again at our property.The events you experienced do not reflect our level of commitment and quality of hospitality that we seek to offer to each and every one of our guests, but we are convinced that with your valuable observation we will prevent situations like these from happening again. We regret that on this occasion we have not been able to achieve our maximum purpose, which is to provide the best comfort, service, and experience to our guest.We are correcting already our cleaning procedures, maintenance program and response timing, likewise we’re working on a more detailed attention to specific services that we offer to provide Las Terrazas Resort & Residences guests with the level of service our clients deserve, and we are committed to deliver.Once again, we appreciate your time and comments provided to improve our guest experience and we extend our most sincere apologies for not having provided our best service. I will keep attentive to your comments
by A verified traveler
Posted 14 Oct 2024
The reef for snorkeling was accessible from the property with complimentary guide Jaffa the prophet. Reef was outstanding.
Comment from Hotel Management
15 Oct 2024 by Mayra Verano - Guest Experience Manager , Hotel Management
Dear Mr Steven, We are really glad to read your great comments , we hope we can receive you again in a near future to continue creating great experiences for you.Thanks for choosing us for your great experience.
by A verified traveler
Posted 24 Aug 2024
Very nice.
Comment from Hotel Management
26 Aug 2024 by Mayra Alejandra Verano - Guest experience manager , Hotel Management
Dear Aisha, We really appreciate you take the time to rate us, we will be more than pleased to receive you again in a near future, Best regards
by A verified traveler
Posted 23 Aug 2024
Our family of four stayed at Las Terrazas in a two-bedroom penthouse with. private pool. The layout is very spacious. The facility is very well kept and beautiful. The furniture in the room are bit outdated. The kitchen is equipped to prepare basic food. The staff are extremely friendly and helpful. There is one restaurant with great selection. The beach is not swimmingly. The resort is in a great location; about 20 mins golf cart ride from town but plenty restaurants along the way. Also, 25 minutes to secret beach. A must visit!!! We would differently stay there again.
Comment from Hotel Management
23 Aug 2024 by Mayra Alejandra Verano - Guest experience manager , Hotel Management
Dear Merlen Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,
by A verified traveler
Posted 20 Aug 2024
Nice property
Comment from Hotel Management
23 Aug 2024 by Mayra Verano - Guest Experience Manager , Hotel Management
Dear AntonnietteThanks for your score, we really hope to receive you again in a near future. Best regards
by A verified traveler
Posted 20 Aug 2024
Room was clean and updated. Easy access from room to pool area.
Comment from Hotel Management
23 Aug 2024 by Mayra Verano - Guest Experience Manager , Hotel Management
Dear Loc I am pleased that you found your room in the right condittions. We like to make sure that our guests have everything they may need during their visit.Thanks for your comments, we hope to receive you in a near future again Best regards
by A verified traveler
Posted 17 Aug 2024
Beautiful beachfront hotel in San Pedro, Belize, and it was exactly what we were looking for. The property itself is stunning, and the cleanliness throughout the hotel was impeccable. The staff were incredibly friendly and attentive, which made our stay even more enjoyable.
One of the standout features of this hotel is the range of complimentary amenities they offer. We had access to kayaks, paddle boats, bikes, and even a volleyball court. The cabanas on the beach were a perfect spot for enjoying dinner or drinks while soaking in the relaxing atmosphere. The vibe of the entire place was incredibly tranquil, which was just what we wanted.
We stayed in a spacious three-bedroom suite with a breathtaking view of the beach. The suite was well-equipped with a dining room, full kitchen, living room, and two full bathrooms. Having a washer and dryer in the suite was a great convenience, especially for a longer stay.
However, there were a couple of drawbacks. The hotel has only one restaurant on the premises, and while the food was good, the menu was very limited and the prices were quite high. Additionally, the road leading to the hotel was in terrible condition, full of potholes, and when it rained, it turned into a muddy mess. The road seemed to be made of clay, making it difficult to navigate without getting your shoes or feet dirty when walking from the golf cart
Comment from Hotel Management
23 Aug 2024 by Mayra Verano - Guest experience Manager , Hotel Management
Dear Jennifer, Many sincere thanks for your kind review and recommendation. I am very happy to hear that our services made such a positive impression and that you had a memorable experience. We take pride in taking care of our guests and are very pleased that your expectations were highly met. Thank you once again for choosing to stay with us and we look forward to welcoming you back very soon. Kind regards,
by A verified traveler
Posted 14 Aug 2024
I like that the rooms were spacious and the designs were unique which makes you feel at home.
Comment from Hotel Management
23 Aug 2024 by Mayra Verano - Guest Experience Manager , Hotel Management
Dear Rakeen I am pleased that you found your room spacious and well-equipped. We like to make sure that our guests have everything they may need during their visit.We hope to receive you again in a near future Best regards
by A verified traveler
Posted 14 Aug 2024
My husband and I went for my birthday, along with 2 other couples. I loved the location.. 20 mins from downtown and 20 mins from secret beach! Perfect location. When we got to the resort, the walked us to a room.. that we didn’t reserve! 1 of the couples would have to sleep in bunk beds.. after waiting a hour, we were offered an “upgrade” to our room! After speaking to a manager we were upgraded.
We paid n rented a 6 seater golf cart.. the 1st one needed power stirring, it was a struggle to turn.. the 2nd one wouldn’t cut off! Parking, taking out the key, it still never stopped running. 3rd, it needed power stirring and kept backfiring!
The resort food was the worst of all places we’ve eaten at. Additionally, although it was 6 of us, 2 could eat breakfast free.
Comment from Hotel Management
23 Aug 2024 by Mayra Verano - Guest Experience Manager , Hotel Management
Dear Chassidy,I thank you for your feedback and am truly sorry to hear about the inconvenience caused with the rooms and the golf cart services.Please allow me to express my sincerest apologies for the challenge you have encountered and reassure you this does not reflect our normal standards of service.I hope you can give us the opportunity to provide a better experience in a near future.Please in case you have any other comments do nor hesitate to contact us Best regards
