Ratings based on 1,513 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Great place
by A verified traveler from Sugar Land
Posted 1 Jan 2025
Highway recommend
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Iliana Gutierrez, Hotel Management
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.
by A verified traveler from Houston
Posted 28 Dec 2024
We have stayed at this hotel numerous times and every time we’ve had a very satisfying experience … that’s why we keep coming back! The rooms are a bit ‘tired’ and ‘out-dated’ decor-wise, but they are spacious and, most importantly, the beds are always very comfortable! The breakfasts are FABULOUS, and the ambience in the lobby and restaurant is wonderful. We also very much enjoy the outdoor heated pool and hot tub, but always have to ask the staff to turn up the temperature in the hot tub during our stay, which, to the hotel’s credit, they have always done for us. The location is ‘perfect’ with literally dozens of wonderful restaurant and shopping options within a 5-minute walk of the hotel. I would totally recommend this hotel to everyone other than those who want a ‘state-of-the-moment’ decor experience in their room. For those folks, they should select the adjacent sister property, the Hotel Safi Metropolitan.
Comment from Hotel Management
31 Dec 2024 by Iliana Gutierrez, Hotel Management
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.
by A verified traveler
Posted 27 Dec 2024
Excellent service as expected
Comment from Hotel Management
27 Dec 2024 by Iliana Gutierrez, Hotel Management
On behalf of the Safi Royal Luxury Hotel, we appreciate your comments. For us your opinion is very important to continue improving our quality of services.We appreciate your preference.
by A verified traveler from Hollywood
Posted 24 Dec 2024
My room did not have hot water during this winter season. After extensive discussions, they attempted to move me to another room, as they initially doubted the issue I reported. Additionally, the staff had limited proficiency in English, which made communication difficult.
Comment from Hotel Management
27 Dec 2024 by Iliana Gutierrez, Hotel Management
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.
by A verified traveler from Aurora
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Iliana Gutierrez, Hotel Management
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.
by A verified traveler
Posted 19 Dec 2024
Muy viejos y sucios los cuartos y los baños
Comment from Hotel Management
20 Dec 2024 by Iliana Gutierrez, Hotel Management
En nombre del Hotel SAFI ROYAL LUXURY le ofrecemos las más sinceras disculpas por el inconveniente ocurrido. Estamos tomando medidas correctivas inmediatas. Su comodidad es lo más importante para nosotros.Agradecemos sus comentarios.Quedamos a sus órdenes.
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Iliana Gutierrez, Hotel Management
En nombre del Hotel Safi Royal Luxury agradecemos sus comentarios. Para nosotros su opinión es muy importante para seguir mejorando nuestra calidad de servicios. Agradecemos su preferencia.
by A verified traveler
Posted 16 Dec 2024
They have always problems, this is the last time staying here, no AC no TV all night due to “maintenance” that they dont inform you beforehand, 1 person managing check in reservations and 3 for people for with out reservations. Don’t recommend it unless there is no other option
Comment from Hotel Management
18 Dec 2024 by Iliana Gutierrez, Hotel Management
On behalf of the Hotel SAFI ROYAL LUXURY we offer our most sincere apologies for the inconvenience that occurred. We are taking immediate corrective action. Your comfort is the most important thing for us.We appreciate your comments.We are at your service.
