Ratings based on 515 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
El aire acondicionado era muy ruidoso, la alarma para incendios se activó por secarme el cabello y no paro de sonar hasta que la removieron por completo, la plancha de ropa estaba rota, no tenían batas ni pantunflas en la habitación las tuve que pedir y esperar más de 40min hasta que fueron llevadas a mi habitación.
by A verified traveler from Miami
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Guest Experience, Hotel Management
Estimado Carlos.Un gusto saber que tuvo una excelente estancia y que se le atendió como usted merece. Gracias por tomarse el tiempo para contestar la encuesta.Esperamos verle pronto de regreso.Atentamente,
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
1 Nov 2024 by Guest Experience, Hotel Management
Estimado Enrique.Un gusto saber que tuvo una excelente estancia y que se le atendió como usted merece. Gracias por tomarse el tiempo para contestar la encuesta.Esperamos verle pronto de regreso.Atentamente,
by A verified traveler from alvin
Posted 24 Oct 2024
The property is a great place to stay when visiting. Very convenient location. Good atmosphere.
Comment from Hotel Management
1 Nov 2024 by Guest Experience, Hotel Management
Estimada Cynthia.Un gusto saber que tuvo una excelente estancia y que se le atendió como usted merece. Gracias por tomarse el tiempo para contestar la encuesta.Esperamos verle pronto de regreso.Atentamente,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Guest Experience, Hotel Management
Estimado Sergio.Un gusto saber que tuvo una excelente estancia y que se le atendió como usted merece. Gracias por tomarse el tiempo para contestar la encuesta.Esperamos verle pronto de regreso.Atentamente,
by A verified traveler from Solana Beach
Posted 20 Oct 2024
Hotel needs a major renovation and better room cleaning. Someone else’s Trash was in the bin when I checked into the room and Shower handle was broken could not shower and no hot water. In room dining Was a disaster Never stay here again stay away until they are renovated across the street is the new SAFI hotel.
Comment from Hotel Management
22 Oct 2024 by Guest Experience, Hotel Management
Dear Mr. DavidThank you very much for staying with us. Your opinion is very important.We are very sorry we did not meet your expectations, thank you for your comments, they are very important to improve our services and pay special attention to what you mention.I apologize, we hope to have the opportunity to have you with us again and to be able to go beyond your expectations.SincerelyGuest Service
by A verified traveler from Scottsdale
Posted 18 Oct 2024
Nice hotel but very inconvenient location the way to drive to it besides it’s besides an abandoned construction or such it appears which gives it a bad look
Comment from Hotel Management
22 Oct 2024 by Guest Experience, Hotel Management
Dear Mr. Ricardo Thank you very much for staying with us. Your opinion is very important, we hope you come back soon.We are very sorry we did not meet your expectations, thank you for your comments, they are very important to improve our services and pay special attention to what you mention.I apologize, we hope to have the opportunity to have you with us again and to be able to go beyond your expectations.SincerelyGuest Service
by A verified traveler
Posted 18 Oct 2024
Excelente staff, they make you feel important and safe. If you’re uncomfortable with something they try their hardest to fix it.
Comment from Hotel Management
18 Oct 2024 by Guest Experience, Hotel Management
Estimado José.Un gusto saber que tuvo una excelente estancia y que se le atendió como usted merece. Gracias por tomarse el tiempo para contestar la encuesta.Esperamos verle pronto de regreso.Atentamente,
by A verified traveler
Posted 12 Oct 2024
very contemporary style, a lot of good restaurants and shops to choose from in the area. It feels very secure.
Comment from Hotel Management
18 Oct 2024 by Guest Service, Hotel Management
Estimado John.Un gusto saber que tuvo una excelente estancia y que se le atendió como usted merece. Gracias por tomarse el tiempo para contestar la encuesta.Esperamos verle pronto de regreso.Atentamente,Guest Service
by A verified traveler from Tucson
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Guest Experience, Hotel Management
Estimado Luis.Un gusto saber que tuvo una excelente estancia y que se le atendió como usted merece. Gracias por tomarse el tiempo para contestar la encuesta.Esperamos verle pronto de regreso.Atentamente,
