Ratings based on 1,571 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
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by A verified traveler
Posted 7 Jan 2025
Staff muy amable, facilidad para imprimir documentos, rico el desayuno
Comment from Hotel Management
7 Jan 2025 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos sus comentarios y calificacion, nos da gusto que haya tenido una buena experiencia durante su estancia, esperamos contar nuevamente con su visita.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
7 Jan 2025 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos su calificacion, epseramos verlo pronto.
by A verified traveler from the woodlands
Posted 6 Jan 2025
This is a really good Holiday Inn Express, TBH of even better quality than those you find on interstates. Full breakfast, security and maintenance 24/7. In a strip mall with ample dedicated free parking for hotel guests in the underground level. Good card controlled elevators.
Only qualm is that when there’s few guests you have to open hot water a bit so that it comes out in the higher floors. Not a biggy.
Comment from Hotel Management
7 Jan 2025 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos sus comentarios y calificacion, nos da gusto que haya tenido una buena experiencia durante su estancia, esperamos contar nuevamente con su visita.
by A verified traveler
Posted 5 Jan 2025
The hotel is well located in the city. Clean for the most part - the room I stayed in had a big red stain on the carpet and the side table was a bit dirty. The customer service was exceptional as soon as you step in until you leave. Their breakfast was delicious.
Comment from Hotel Management
7 Jan 2025 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos sus comentarios y calificacion, nos da gusto que haya tenido una buena experiencia durante su estancia, esperamos contar nuevamente con su visita.
by A verified traveler
Posted 25 Dec 2024
Clean and a nice view
Comment from Hotel Management
26 Dec 2024 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos sus comentarios y calificacion, nos da gusto que haya tenido una buena experiencia durante su estancia, esperamos contar nuevamente con su visita.
by A verified traveler
Posted 23 Dec 2024
Muy bien localizado, agradable la habitación.
Comment from Hotel Management
23 Dec 2024 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos sus comentarios y calificacion, nos da gusto que haya tenido una buena experiencia durante su estancia, esperamos contar nuevamente con su visita.
by A verified traveler from San Luis Potosi
Posted 22 Dec 2024
Everything was great, staff was friendly, the facilities are well kept, breakfast was very good, the only issue was the shampoo was almost empty. I will stay there again
Comment from Hotel Management
23 Dec 2024 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos sus comentarios y calificacion, nos da gusto que haya tenido una buena experiencia durante su estancia, esperamos contar nuevamente con su visita.
by A verified traveler
Posted 20 Dec 2024
Muy bien todo
Comment from Hotel Management
20 Dec 2024 by Santiago Fraga Garcia, Hotel Management
Buen dia!Agradecemos sus cometnarios y calificacion, nos da gusto que haya tenido una buena experiencia durante su estancia, esperamos contar nuevamente con su visita.
by A verified traveler
Posted 18 Dec 2024
Very bad experience with the manager, they cancelled our reservation at the time that we arrived the hotel
Comment from Hotel Management
18 Dec 2024 by Santiago Fraga Garcia, Hotel Management
Buen dia!Lamentamos la cancelacion de su reservacion, sin embargo antes de realizar cualquier cancelacion nos comunicacmos con usted via Expedia que es el medio correcto y al no tener respuesta de su garantia se procede a la cancelacion, sin duda, en su proxima reservacion haremos lo posible por buscarle de otras maneras para evitar algun inconveniente.
