Ratings based on 63 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Older property with cheap finishes and absolutely no recent updates. Lack of investment is glaringly obvious in details - for example, seat cushions on metal chairs in the main dining room (unusable without cushions due to narrow slats) are so lumpy that dinnertime becomes just plain uncomfortable.
Shower pressure is so poor that it takes forever just to wash off shampoo.
Staff is friendly but poorly trained.
Breakfast buffet does not seem to be refilled at all.
Evening dining and surrounding nature are definite highlights that help you put up with the rest.
Overall we would definitely stay elsewhere if back in the area.
by A verified traveler
Posted 1 May 2024
Amazing BBQ & spa experience.
by A verified traveler
Posted 1 Dec 2023
by A verified traveler
Desert oasis
Posted 6 Mar 2020 on HotelsThis is a fabulous but expensive all-inclusive resort facing a dry river bed near San Pedro de Atacama but isolated from it. The rooms are luxuriously appointed and the facilities are excellent - there are 6 pools! There is a spa and spacious public areas as well as a balcony for each room. All meals are included and the food is excellent. You get two half-day or one full-day excursion per day included in the cost and these range from easy (such as being carried by car with small walks) through to biking and hiking adventures. The staff try their best to accommodate all preferences for the excursions and even take a single guest if necessary. Excellent quality meals and even wine were included as were transfers to Calama. On the full day excursions an extravagant meal buffet is laid out so you’re always well fed. The staff are friendly and speak good English, though internal communications between teams at the hotel could be a little better this didn’t detract from a fabulous stay.
by A verified traveler
Loved our stay
Posted 17 Feb 2020 on HotelsAmazing place to stay where everything you need is provided; great service and food
by A verified traveler
Posted 9 Sep 2019 on Orbitz
by A verified traveler
Posted 24 Aug 2019 on Hotels
Great personal service. Small tours. Wonderful place
Recommended
for Everyoneby A verified traveler from Australia
An oasis in the desert
Posted 1 Jun 2018Our stay at Alto Atacama was pure luxury.
We loved everything about the hotel - the staff the facilities the outdoor excursions. It was expensive but worth every cent, with everything being included in the price. It was so relaxing, yet so much to do as well. I would strongly recommend it to anyone!
Recommended
for Everyoneby A verified traveler from San Francisco
Highlight of my trip to Chile
Posted 3 Mar 2018Such an amazing hotel! It's not only luxurious, but the service is great and the expeditions have amazing guides who take you in small groups to places not normally accessible to others. Rosario is such a kind and caring host who genuinely cares for all her guests and makes sure they're taken care of.
This was hands down the highlight of my entire Chile trip and I would highly recommend to anyone.
Recommended
for Everyoneby A verified traveler
Posted 3 Dec 2017
Warm and inviting staff. The excursions were amazing. The facility is gorgeous!
