Ratings based on 384 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2023
Central location to Cathedral, restaurants. Couldn’t sleep due to surrounding loud music no hot water and issues with valet spent over 2 hrs waiting for car to get picked up
by A verified traveler
Posted 4 Apr 2023
The hotel is walkable all around down town, and free valet parking is awesome
by A verified traveler
Posted 21 Feb 2023
Would not recommend! The hotel messed up my reservation, so put us into a room with broken barn doors and no windows - I have pictures. You could literally see through the door. The room was next to reception, and the staff would talk and make noise all night. The hotel was super loud, and one night the staff just walked into our room at 2 AM to "check" the room. We had to put a chair against the door to feel safe. On top of it, they would serve breakfast in the hall outside our room door and it sounded like a party every morning was happening next to the bed. Add in the 7 am wordless screaming and be prepared for no rest at all. The tub didnt drain, and the water was either boiling or freezing. Horrible.
Comment from Hotel Management
22 Feb 2023 by Hotel Pila seca , Hotel Management
We appreciate that you have chosen Hotel Pila Seca to stay during your stay in San Miguel Allende.We will work to improve the mentioned details and be able to provide you with a good service, since for us the comfort of our guests is paramount on their next visit to the city.Greetings!Gerencia
by A verified traveler
Posted 24 Dec 2022
Nice little hotel. Well run. However our room was facing the street and it was very noisy at night. I think there is a bar across the street, Very hard to sleep. Also, it took the valet parking attendant over one hour to bring our car!
Comment from Hotel Management
8 Feb 2023 by Hotel Pila Seca , Hotel Management
Dear Mrs.Azita We appreciate your comments, they are very valuable to us and we are glad to hear that you liked the location and the price-quality ratio. We will undoubtedly pay more attention to every detail to provide you with the service, attention and quality that you deserve. We will work every day to be the best.
by A verified traveler
Posted 26 Sep 2022 on Hotels
Room 104 had a strong sewer smell.
Comment from Hotel Management
19 Oct 2022 by Alejandra, PR, Hotel Management
Dear Ivan, your comments are very important for us, we are sorry for the swere smell well work harder to make the hotel the best place to stay. We hope you visit us again soon.
by A verified traveler
Posted 12 Sep 2022
by A verified traveler
Posted 26 Jul 2022
by A verified traveler
Posted 23 Jun 2022
My reservation was confirmed for King bed and I got a Full size. There were no other room for me.
Comment from Hotel Management
24 Jun 2022 by Concierge FHB, Hotel Management
Estimada Carmen, agradecemos los comentarios brindados éstos son muy importantes para nosotros para mejorar.
Te comento que las habitaciones se asignan según disponibilidad, contamos con la categoría que usted eligió con cama king size y cama queen.
Siempre será un placer recibirte nuevamente.
by A verified traveler
Posted 5 Jun 2022 on Hotels
Comment from Hotel Management
6 Jun 2022 by Concierge FHB, Hotel Management
Gracias Salvador por tu visita, ha sido un placer haber contado con tu apreciable presencia en hotel Pila Seca 11.
Siempre será un placer recibirte en tus próximas visitas a la ciudad.
Que tengas un excelente inicio de semana.
by A verified traveler
Posted 31 May 2022 on Hotels
Comment from Hotel Management
1 Jun 2022 by Concierge FHB, Hotel Management
Gracias por su visita, ha sido un placer recibirle en éste su hotel Pila Seca 11.
Cuando guste regresar, esperamos verle en sus próximas visitas a la ciudad.
