Ratings based on 413 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Dec 2024
Tos esta increíble muy limpio bonito y excelente servicio
by A verified traveler
So lovely
Posted 17 Sep 2024 on HotelsAMAZING!!!!! Stunning hotel, super friendly, helpful….
The location is amazing, just a couple blocks from the center, with lots of restaurants, shops, bars.
The Spa services were incredible.
Absolutely recommend this boutique hotel!
Comment from Hotel Management
17 Sep 2024 by Magdalena Arias, Hotel Management
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and found the location, spa services, and overall experience to be exceptional. Our team works hard to ensure every guest feels at home, and we're glad that you felt our warmth and hospitality. We hope to welcome you back to Hotel Matilda soon for another memorable stay!
by A verified traveler from San Antonio
Posted 5 Sep 2024 on Orbitz
The staff at this property were top notch! Absolutely the best customer service we have ever had at any hotel.
Comment from Hotel Management
17 Sep 2024 by Magdalena Arias, Hotel Management
Thank you for your fantastic review! We're thrilled to hear that our staff provided you with top-notch service and made your stay memorable. Our team takes great pride in delivering exceptional customer service, and your kind words motivate us to continue our efforts. We’re also proud to share that Hotel Matilda has recently been honored with a MICHELIN Key, a recognition of our commitment to creating exceptional stays. We hope to welcome you back soon for another outstanding experience!
by A verified traveler
Spectacular
Posted 26 Aug 2024 on HotelsThis place is amazing! It is beautiful, comfortable and located close to the plaza. But what makes it outstanding is the staff - best we have ever experienced! Their care and concern for each guest is truly surprising. I needed help with a wedding bouquet and they went above and beyond to make sure I got to the people and places I needed. We became good friends in just a week. We loved everything and would recommend it highly!
Comment from Hotel Management
17 Sep 2024 by Magdalena Arias, Hotel Management
Thank you so much for your heartwarming review! We're thrilled that you had an amazing experience and that our team made such a memorable impact during your stay. We take great pride in going above and beyond for our guests, and it's wonderful to hear that we were able to assist with your wedding bouquet and more.We're also excited to share that Hotel Matilda was recently honored with a MICHELIN Key, recognizing our commitment to delivering exceptional stays. We look forward to welcoming you back and continuing to provide the outstanding service you experienced. Thank you again for recommending us so highly!
by A verified traveler
Posted 26 Aug 2024
Fabulous hotel in San Miguel de Allende. I highly recommend and will definitely stay again when I return. Beautiful, comfortable rooms, wonderful service with friendly, caring staff and a lovely spa!
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Magdalena Arias, Hotel Management
Thank you so much for the rating! We're thrilled that you enjoyed your experience with us at Hotel Matilda. It's always a pleasure to provide an exceptional stay, and we're grateful for your support. We're also excited to share that we've recently been honored with a MICHELIN Key for our dedication to creating unforgettable guest experiences. We look forward to welcoming you back soon!
by A verified traveler
A marvelous place to stay.
Posted 21 Jul 2024 on HotelsThe hotel was an oasis of beauty and indulgence in comfort. The staff were beyond impressive. Omar was the best concierge ever!
Comment from Hotel Management
22 Jul 2024 by Hotel Matilda, Hotel Management
We're delighted to hear that you enjoyed your stay and found our staff to be helpful and friendly! At Hotel Matilda, we strive to provide a welcoming atmosphere filled with artistic inspiration and attentive service. Thank you for your kind words, and we look forward to welcoming you back for another wonderful experience soon!
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
8 Jun 2024 by Hotel Matilda, Hotel Management
We hope you enjoyed your stay with us at Hotel Matilda. Thanks to your comments, you will know what you thought of the service and will help other travelers get an idea of what it is like to stay with us.
by A verified traveler from San Salvador
Posted 9 May 2024
Everything was right for Hotel Matilda. Staff were very helpful and accommodating. enjoyed very much our stay. We will return again. Exception was breakfast, poor untrained service, food was fair, availability of orange juice was partial.
Comment from Hotel Management
8 Jun 2024 by Hotel Matilda, Hotel Management
We're delighted to hear that you enjoyed your stay and found our staff to be helpful and friendly! At Hotel Matilda, we strive to provide a welcoming atmosphere filled with artistic inspiration and attentive service. Thank you for your kind words, and we look forward to welcoming you back for another wonderful experience soon!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
8 Jun 2024 by Hotel Matilda, Hotel Management
We hope you enjoyed your stay with us at Hotel Matilda. Thanks to your comments, you will know what you thought of the service and will help other travelers get an idea of what it is like to stay with us.
