Ratings based on 651 Verified Reviews
4.7 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler
Posted 18 Oct 2024
Very friendly staff
Comment from Hotel Management
3 Nov 2024 by Gerencia , Hotel Management
Thank you for sharing your experience!
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Gerencia , Hotel Management
Gracias por su visita
by A verified traveler from MEXICO
Posted 12 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Gerencia , Hotel Management
Gracias por su preferencia!
by A verified traveler
Posted 11 Oct 2024
Love ut
Comment from Hotel Management
11 Oct 2024 by Gerencia , Hotel Management
Creemos que fue un error , entendemos que su estancia fue muy buena
by A verified traveler
Posted 1 Oct 2024
Awesome
Comment from Hotel Management
1 Oct 2024 by Gerencia , Hotel Management
Muchas gracias por su preferencia!
by A verified traveler
Posted 30 Sep 2024
New employee in front desk with out training. We were asking for pillows and the said . They have not extras. Questions about the place he said, he had just a month working there.
Comment from Hotel Management
1 Oct 2024 by Gerencia , Hotel Management
Thank you for sharing your experience!We are working hard to improve our services!We hope to see you soon!
by A verified traveler from Elk Grove
Posted 23 Sep 2024
The Hacienda has spectacular view, grounds are well maintained, beautiful, restaurant and bars, vlean pool and jacuzzi. The Decoration throughout is gorgeous. I would love to stay again in this place.
Comment from Hotel Management
25 Sep 2024 by Gerencia , Hotel Management
Thank you for sharing your experience!We hope to see you soon!
by A verified traveler
Posted 20 Sep 2024
The hotel’s facilities are excellent, and the staff is quite friendly. However, the restaurant service and food selection need major improvement. The staff should have more training because they seem to not know how to cater to their guests while the food’s flavor is quite disappointing. Otherwise, this hotel is a great place to unwind. The rooms are clean and provide all the necessary amenities and the view around is spectacular.
Comment from Hotel Management
25 Sep 2024 by Gerencia , Hotel Management
Thank you for sharing your experience
by A verified traveler
Posted 6 Sep 2024
👍
Comment from Hotel Management
7 Sep 2024 by Gerencia , Hotel Management
Gracias por su preferencia
