6/10 Okay
Rivka, Chicago
Traveled with family and small children, Traveled with partner, Traveled with family
Dec 28, 2024
Liked: Cleanliness, staff & service
We booked this Hacienda because it looked quirky and cool to explore from the pictures, and we were interested in a pool for our kids. Overall, it was fine, but I wouldn’t go back. and I wouldn’t consider it a “VIP experience”.
Upon our non-cancelable booking, the Hacienda messaged us via Expedia’s messaging system that the “included breakfast” was only for the 2 adults, not the 2 children on the reservation. I rechecked to see if this was noted upfront, but it wasn’t. This was a bummer because I had selected the property due to an included breakfast (which is important since the property is a 20 minute drive from SMA). It seemed like a bait and switch scheme to require me to pay for 2 additional breakfasts.
When I received this surprising note (literally 2 minutes after booking my non-cancelable reservation), I tried to message through the messaging app, but ultimately couldn’t figure out how to message them back.
It’s important to note that the Hacienda is about a 15-20 minute drive from SMA. We didn’t have a car on-site. Ubers wouldn’t pick us up at the Hacienda entrance, so we were required to walk ~5 minutes down the Hacienda’s long cobblestone driveway to catch an Uber into the city.
It was very cold in the rooms at night - bring extra layers. We were initially provided with one space heater for the 2 room suite. When we asked, they brought us another.
The staff were pleasant enough. I wouldn’t come back.
Rivka
Stayed 2 nights in Dec 2024