Ratings based on 154 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
We got the room with the rooftop deck town view (#5) and it was fabulous. Having that lovely private rooftop terraza was one of the best parts of the trip. We had our breakfast (included) brought to us there every morning. The staff was fantastic and helpful setting up activities and reservations. We got 90 min. massages from the spa. They were wonderful and reasonably priced. Highly recommend.
Comment from Hotel Management
2 Dec 2024 by Staff Hotel Dos Casas, Hotel Management
Thank you very much for you comments Miss Holly!We are glad to read that you enjoy being with us in San Miguel de Allende, the heart of Mexico and here in our house that is your home!Our staff is always looking to make your trip an unique experience!We hope to see you soon with us in Hotel Dos Casas to live more amazing experiences with you!
by A verified traveler
Posted 21 Oct 2024
Increíble , nos encantó
Comment from Hotel Management
21 Oct 2024 by Staff Hotel Dos Casas, Hotel Management
Buenos días Srita. Janeth,Muchas gracias por su comentario, en nuestra casa que es su hogar nos encanta saber que su estancia fue de lo mejor.Para nosotros fue un honor y un placer poderle servir, esperamos verlo pronto esperándolo con los brazos extendidos en su hogar que es nuestra casa.En Hotel Dos Casas amamos lo que hacemos, que es brindarle el mejor servicio.
by A verified traveler
Posted 16 Oct 2024
The coffee in the morning was awful. They do not have a good coffee machine. No options for a good coffee since they do not have a good coffee machine. They do not offer bread for the breakfast. Omelet- very poor options of ingredients. The room is big and comfortable. In the night a lot of noise from the kitchen till 10.00 p.m.
Comment from Hotel Management
19 Oct 2024 by Staff Hotel Dos Casas, Hotel Management
Buenas tardes Srita. Nima Davila,Lamentamos leer su comentario, tomaremos cartas en el asunto para poderle ofrecer un mejor cafe, un mejor desayuno y trabajaremos para reducir el ruido.Queremos que nos de una segunda oportunidad para brindarle aun un mejor servicio por que para nosotros, Hotel Dos Casas, ustedes son lo mas importante.Los esperamos pronto en nuestra casa que es su hogar. Hotel Dos Casas.
by A verified traveler
Posted 22 Sep 2024
Very vea property
Comment from Hotel Management
23 Sep 2024 by Equipo Dos Casas, Hotel Management
¡Muchas gracias por su calificación Srita. Paula! Esperamos que haya disfrutado su estancia con nosotros. ¡Estamos siempre a su servicio!
by A verified traveler
Posted 16 Jul 2024
Definitely the kind service that it has. Wonderful view of the church from the jacuzzi area that blue sky that few times I have seen before.
Comment from Hotel Management
3 Aug 2024 by Dos Casas Team , Hotel Management
Thank you for your visit, we hope you enjoyed your stay with us, this is your home.
by A verified traveler
Posted 29 Apr 2024
Our favorite hotel in San Miguel de Allende, we have been coming here for years and it’s only better every time we return. I highly recommend your visit and stay, and don’t miss to try Aperi restaurant and Spa!
Comment from Hotel Management
30 Apr 2024 by Dos Casas Hotel Team , Hotel Management
Thank you for your comment Ms. We are very happy to hear you enjoyed your stay with us, this is your home in San Miguel!
by A verified traveler
Posted 9 Apr 2024 on Hotels
Comment from Hotel Management
11 Apr 2024 by Dos Casas hotel team, Hotel Management
Thanks for your visit, we appreciate your comment Mr. Peers
by A verified traveler
Posted 3 Apr 2024
This hotel was exactly what we needed. The staff was incredibly kind and helpful. Lolita was superb and so willing to go the extra mile for us. Carlos in the dining room very helpful and did whatever he could to help.
Comment from Hotel Management
11 Apr 2024 by Dos Casas hotel team, Hotel Management
Thank you very much for your kind comment, at Dos Casas we are very proud of what we do and we are very happy to hear you had a good time, hoping to be part of your next visit.
by A verified traveler
Posted 6 Mar 2024
Staff was very friendly and attentive at all times.
Comment from Hotel Management
6 Mar 2024 by Dos Casas hotel team, Hotel Management
Thank you for choosing us for your visit to San Miguel, was a pleasure to assist you. We hope you will visit us again.
by A verified traveler from Regina
Posted 29 Feb 2024
Great Service by the staff and a really good location. It's a wonderful place if you want to visit San Miguel de Allende
Comment from Hotel Management
1 Mar 2024 by Dos Casas hotel team, Hotel Management
Mr. romero thank you for this kind comment, we hope you enjoyed your stay!
