Ratings based on 24 Verified Reviews
5.0 Room cleanliness
5.0 Service & staff
4.9 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Exclusive Boutique for Memory Making
Posted 3 Jul 2024 on HotelsMy husband & I visited for 4 incredible nights. We really enjoyed the exclusiveness of this boutique hotel. Our room was incredibly spacious, well furnished & extremely comfortable. Even lounging on our private patio with city views was charming. The staff at every level were accomodating & always pleasant - from helping with restaurant reservations to arranging a driver for a wine tour to heating the hot tub at our whim! The grounds were immaculate & photo worthy. They even have a gym & spa (we got couples massage). We have very fond memories & plan to return again.
Comment from Hotel Management
4 Jul 2024 by General Manager, Hotel Management
Hello Heather & Cesar:Thank you for taking the time to share your experience with us and other readers. We are delighted to hear you really enjoyed your stay at Casa Cien and so many thank you for your kind comments about our staff. There is no better motivation for our team than that a job well done.The Casa Cien Family is looking forward to welcoming you in a very near future.We all miss you too.Warm Regards!
by A verified traveler
Posted 13 Mar 2022 on Hotels
Comment from Hotel Management
14 Mar 2022 by Management, Hotel Management
Gracias David:
Fué uin placer haberlos tenido en casa, esperamos verles pronto.
Saludos cordiales
by A verified traveler
Posted 8 Dec 2021
by A verified traveler
Posted 22 Jul 2021 on Hotels
Comment from Hotel Management
22 Jul 2021 by Management, Hotel Management
Buena tarde Srita. Monserrat:
A nombre de la Familia Casa Cien, le damos las gracias por habernos elegido como su mejor opción de hospedaje en San Miguel de Allende, esperamos verles pronto en un futuro no muy lejano.
Saludos cordiales
by A verified traveler
Casa Cien was incredible!
Posted 29 Nov 2020 on HotelsCasa Cien was lovely. The service from Samantha was top notch! Breakfast in the garden and drinks by the pool were unmatched! Highly recommend this hotel!
by A verified traveler
Posted 1 Mar 2020 on Hotels
Amazing boutique hotel with yummy food and helpful staff. Gardens are so beautiful too!
Comment from Hotel Management
1 Mar 2020 by Management, Hotel Management
Dear Lois:
It was a pleasure to pamper you.
Looking forward to seeing you soon.
Warm Regards
by A verified traveler from Denver
Posted 31 Dec 2019
The property at Casa Cien is dreamy! A lovely garden and pool in a quiet setting and a great location. The staff was unbelievable! They helped us with so many things: organizing Mariachis for my husband's birthday, ordering beautiful flowers just to my specifications, booking dinners, massages, etc. The breakfast on the patio was delicious and a lovely way to start the day. Nellie, Samantha and Aldo were there to take care of us all of the way, as were the rest of the crew- thank you!
Comment from Hotel Management
31 Dec 2019 by Manager, Hotel Management
Dear Vandi:
We are delighted to see that we were able to leave a positive and lasting impression on you during your stay with us.
We appreciate your positive comments regarding our staff will be shared with the team directly. There is no better motivation for our team than that of a job well done.
The Casa Casa Cien Family is looking forward to welcoming you in a no very distant future.
Best Regards!
by A verified traveler
Posted 4 Dec 2019 on Hotels
Beautiful gardens, relaxing environment and incredible staff that really care. The breakfast was delicious! We enjoyed our time staying here very much. The only thing I would change would be some sound proofing. We could hear the phones in the office and people outside our room. We were equally concerned with how people could hear us! It's an old home, so I can see how it would be a difficult task to obtain given the configuration of the rooms. Also, while it was lovely having a balcony, it was far from private with the other guest sitting not two feet away from us on the covered porch. It's just a very small, intimate place and privacy seems to be a little difficult to find at times. The staff however makes great strides to respect your privacy and do everything they can to make you feel comfortable.
Comment from Hotel Management
5 Dec 2019 by Management, Hotel Management
Dear Guest:
Thank you for taking the time to share your experience with us and other readers. We appreciate your comments and sincerely regret the disappointments experienced by the noise. All the team at Casa Cien works hard every day to provide the best service and product quality to ensure every client leaves happy and with an authentic experience, we are always constant in the refinement of our product.
There are always areas to improve, and thanks to your valuable feedback we are able to identify those areas in which we need to focus. We would like to share with you that we are taking immediate action to follow up on observations made, we have located the cause of the noise above your room and we are working on it.
Looking forward to seeing you soon.
Warm Regards
by A verified traveler
Posted 15 Oct 2019
Beautiful, intimate hotel with very friendly and welcoming staff. Walking distance to the main square and attractions of San Miguel.
Parking available on premises at additional cost (approx CAD 25/day) with limited street parking nearby.
Comment from Hotel Management
15 Oct 2019 by Management, Hotel Management
Greetings from Casa Cien Hotel Boutique
Many thanks for your kind comments. We are delighted to hear you really enjoyed your stay at Casa Cien and the beautiful city of San Miguel de Allende!
We look forward for welcoming you again in the not too distant future.
Warm Regards
by A verified traveler from New Braunfels, TX
Posted 30 Apr 2019
Excellent service! Felt very pampered and spoiled!
Comment from Hotel Management
25 May 2019 by Manager, Hotel Management
Dear Guest:
Greetings from Casa Cien Hotel and many thanks for your kind comments. We are delighted to hear you really enjoyed your stay at Casa Cien and the beautiful city of San Miguel de Allende!
We look forward to welcoming you again in the not too distant future.
Warm Regards
