Ratings based on 52 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
The views were amazing. The staff were extremely unfriendly. The room was adequate but no coffee maker, no hairdryer, a raised staple on the floor was very dangerous and the room was not cleaned and no clean towels were provided. No garbage can in the room, only in the bathroom. Nobody offered to help us with our luggage. The breakfast was good but be aware that breakfast does not start until 9am. The rooms adjacent to ours, (room#4) were very noisy. The road outside our room was very noisy with the local tuk-tuk transport vehicles. We ate in an Italian restaurant in the town on our first night (La Taberna De Los Duendes) and the food was good but very limited beverages were available. The second night we ate at the Mirador del Pacifico and the food was very poor. We will not be visiting this hotel again as we were far from pleased with the service provided. Finding this hotel was very difficult due to the lack of visible signage. Tip. When you get into the town go right to the top of the hill and on the left is a coffee shop / restaurant and the road to the hotel is opposite that and approximately 50 yards up. If you go over the top of the hill you have gone too far, as we did.
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 10 Sep 2024
We loved the property, the convenience, the location and the service. The staff are very friendly. The views are spectacular. Our cabin had a balcony and to feel the actual clouds touch our face while sitting outside was amazing. Our last night we did a temazcal
Session on site, and it was very good. We made sure to tip all staff, mototaxis, waiters, everybody in town. They do their work with their hearts.
by A verified traveler from Dallas
Posted 18 Jul 2024
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 3 Jul 2024 on Hotels
amazing views nice and friendly personal I really enjoyed it it’s beautiful place
by A verified traveler
Posted 20 Mar 2024
Place feels magical. Best cabins I saw around. Many steps so not for mobility impaired. Don’t bring big luggage as u will have to carry it up many flights of stairs.
by A verified traveler
Posted 5 Mar 2024
by A verified traveler
Amazing views but disappointed
Posted 20 Jan 2024 on HotelsWhile the views are indeed, amazing and much of the accommodations are unique and tastefully done, the overall property backed a degree of comfort. There was only tepid water for a shower, the toilet seat was unhinged, the bathroom shower door was difficult and the pillows were bulky and uncomfortable. For the price we were quite disappointed.
by A verified traveler from chula vista
Posted 16 Jan 2024
