Ratings based on 131 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Good for early flights!
Posted 11 Jan 2020 on HotelsAdequate place for an overnight stay for an early morning connection flight.
Having said that, I highly recommend to use the transportation service provided by the hotel. The area around the hotel definitely doesn't inspire safety.
Comment from Hotel Management
15 Jan 2020 by NC, Hotel Management
Dear guest,
Thank you for taking time to write us. We are glad you used the taxi service. We provide transfers 24hrs and we are very close to the airport. Regarding the street we are working with authorities to make better our green area. Thank you for staying with us, we appreciate your comments and time.
by A verified traveler
Posted 29 Dec 2019 on Hotels
Comment from Hotel Management
31 Dec 2019 by NC, Hotel Management
Dear Guest
Thank you for choosing us,we are glad you had great stay with us.
by A verified traveler from California US
Posted 2 Dec 2019
Cleaning staff is excellent. My room was always clean and orderly. Front staff did not do their job waking me resulting in a “no show” when my tour guide tried to pick me up. They did not wake me because the day before I refused to book a tour through the hotel because their tour guide is incompetent. I demand Polo Cusco suites a reimbursement for my missed trip of $47.50.
Comment from Hotel Management
4 Dec 2019 by NC, Hotel Management
Dear Guest
Than k you for taking time to write us, We are sorry you had bad experience at polo Cusco but we are not Polo Cusco, i guest you got confused. We are Royal Inca Hotel close to Jorge Chavez International airport, hope this helps to clarify.
by A verified traveler from Alexandria, VA, US
Posted 2 Dec 2019
Hotel sent a driver to pick us up at the airport, 15 min drive away. Stayed here because wanted somewhere close to the airport to sleep. We arrived at 10:30pm and had a flight out to Cusco the next morning at 10am. The property is older, but maintained well and pretty quiet. The neighborhood is so so, no reason to stay here unless you are transitioning, not near anything of interest. Breakfast was ok, small but eggs to order. They charged us $20 roundtrip to airport and back. Not a great price, but it was convenient. Nice staff, very little English.
Comment from Hotel Management
4 Dec 2019 by NC, Hotel Management
Hi dear Guest,
We are gald you had great stay in our hotel and we want to say thank you for taking time for telling us your experience, we appreciate it, we are very close to the airport so we work back and for picking up our guest 24hrs. There are a lot of things to do around, just let us to know, we have tours around Lima Downtown , Ballestas island, Port of Callao, San Felipe Fort and much more. Hope we can take you there in your next trip!
Royal Inca Team!
by A verified traveler
Posted 1 Dec 2019
Great staff!
We stayed at the hotel for a night. This is a great place if you’re only concern is to get a good nights sleep and head to the airport the next day. When we arrived, the neighborhood seemed a little sketchy, but we were warmly greeted by reception. Even came out to help us with our luggage. Room was good. Functioning hot water, clean bed, working a/c and free wifi In the room. Unfortunately, we left too early to get the free breakfast. Again, I would recommend this place, if you’re not bouje. Shuttle to and from airport is available, just double check on the rate. Overall, if I needed id stay there again.It’s great for what you pay. ¡Gracias de nuevo por sus atenciones a todos ahí en Royal Inca Hotel!
Comment from Hotel Management
1 Dec 2019 by NC, Hotel Management
Dear Guest,
Thank you so much for traking time to fill out your comments, we are very happy you had an amazing time with us.Thank you for recognizing and valuing our work, we are always improving and to we are here serve you, we are glad that we have met your expectations and it is a great for us to meet you from the airport with a smile big smile from ear to ear, we hope to see you soon, a greeting from Royal team Inca!
by A verified traveler
Posted 9 Nov 2019 on Travelocity
Used hotel to overnight for a connecting flight to Santiago the following morning. Hotel is about ten minutes from the airport. Street in front of the hotel is very busy beginning around 6AM so it is best to request a room in the back if noise is an issue.
Comment from Hotel Management
11 Nov 2019 by NC, Hotel Management
DearGuest
Thank you for taking time to dropp some comments about your stay in our hotel Royal Inca. We are very close to the airport and we are very happy to wait for all our guest to pick up from the airport. We always take if there is an special request. We are in a bussy street, we try to accomodate to everyone in a quite room away from the noise. Hope this doesnt retract your stay.Hope we see you soon back!.
Best Regard.
Royal Inca Team
by A verified traveler
Posted 16 Oct 2019
We were picked up at the airport as promised. Large vehicle to accommodate 4 people and luggage. Friendly driver.
Comment from Hotel Management
17 Oct 2019 by NC, Hotel Management
Dear Guest,
Thank you so much for taking time to review us, we appreciate it so much. We love to wait for all our guest at the airport, as soon as you let us to know that you are at the airport we are there! as long as we have all your flight details, we run to get you and take you to our Hotel. We want to meet you again in your next trip. Thank you so much for staying with us!
Best Regard
Royal Inca Team!
NC
by A verified traveler
Posted 25 Sep 2019
Comment from Hotel Management
28 Sep 2019 by NC, Hotel Management
Dear Guest
Thank you so much for taking your time in reviewing us with great score, hope you had an awesome stay with us and we will be waiting for your next stay with us in our amazing Hotel named home!.
Good bye with big warm hug see you at the airport in your next arrival at the airport.
Royal Inca team
by A verified traveler
Posted 21 Sep 2019
Comment from Hotel Management
22 Sep 2019 by Nc, Hotel Management
Thank you for staying with us, we appreciate your positive review and hope to see you in your next trip.
Best regard
Royal Inca Team.
by A verified traveler
Posted 3 Sep 2019
The staff was amazing! They are kind and informative. They made me feel safe and welcome. I arrived to Lima like at 2AM due to my flight being delayed , I requested a pick up and the staff was there when I arrived. I only spend a night in the hotel, and that was enough to love this place. It was stress free.
Comment from Hotel Management
4 Sep 2019 by NC, Hotel Management
Dear Huespesd, thank you for taking the time to write and for valuing our work, we work 24 hours providing the best service and make amazing your stay i, we hope to see you again soon. Your Royal Inca team.
