Ratings based on 559 Verified Reviews
2.8 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
It was Awesome
Comment from Hotel Management
30 Dec 2024 by Hotel Manager, Hotel Management
Dear Rufus,Thank you for your amazing feedback! We're thrilled to hear that you had an awesome stay with us. We appreciate you choosing our hotel and look forward to welcoming you back for another great experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Dec 2024
Comment from Hotel Management
19 Dec 2024 by Hotel Manager, Hotel Management
Dear Jesus A,Thank you so much for the 5-star rating! We're thrilled to know you had such a positive experience. Your feedback means a lot to us, and we’re grateful for your support. We look forward to welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Dec 2024
Be prepared to give 100 dollar cash deposit that isnt mentioned anywhere until you walk up to the front desk. Ridiculous
Comment from Hotel Management
2 Dec 2024 by Hotel Manager, Hotel Management
Dear Michael,We sincerely apologize for the unexpected deposit requirement and understand your frustration. We strive to provide clear information to all our guests, and we regret that this was not communicated properly. Your feedback is important, and we will work to ensure all policies are more transparent moving forward. We hope to provide a smoother stay for you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Everything was good
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear ILIANA,A big thank you for your stay at our hotel. It is delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Eagerly looking for your next visit. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
DO NOT STAY HERE. We made the mistake & had our personal property stolen from the room. When I told the Indian ran owner & staff they gaslighted, called me names, laughed, tried to deny any theft. I called the police, HORRIBLE owners, Wyndham needs to know this franchise owner is trashing there reputation. I took pics of the roaches, dirty walls, roach poop on the light switches, broken bathroom fixtures, non-working light switches, gross unkept motel. Everything else in town was booked, I REGRET this motel for a price gouge $133/night (University event weekend). AVOID & RUN, the staff is disrespectful with no integrity. The rooms are run down, filthy, they'll steal then say you signed a not responsible agreement. Go elsewhere.
Comment from Hotel Management
18 Oct 2024 by Hotel Manager, Hotel Management
Dear Estella,Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We take all concerns seriously.We thoroughly investigated your claims, including involving local authorities, and found no evidence of theft. While we understand your frustration regarding the pricing during a busy event weekend, we did issue a full refund to ensure your concerns were addressed, even after your stay.Our staff strives to maintain high standards of service and cleanliness, and we appreciate your input as it helps us improve. We apologize for any inconvenience you experienced and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear K.C,Thank you for your stay and the glowing 5-star review. Knowing that our guests recognize and value our efforts is incredibly uplifting. Your high rating serves as a strong motivator for our entire team. Ensuring guest satisfaction is our utmost priority, and we eagerly anticipate the opportunity to welcome you back shortly! Sincerely, Hotel Manager
by A verified traveler
Posted 6 Oct 2024 on Hotels
Comment from Hotel Management
7 Oct 2024 by Hotel Manager, Hotel Management
Dear Areli,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Hotel Manager, Hotel Management
Dear K.C,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Maître,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 28 Sep 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by Hotel Manager, Hotel Management
Dear Catherine,Thank you so much for sharing your recent stay with us and giving 8 out of 10. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
