Ratings based on 616 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Since floor had no carpet, it needs to be mopped. Just getting into the tub, it was black from my feet getting wet. Killed 3 roaches & 1 got away. So needs fumigating. Had to ask for batteries for the remote, which worked the first night, but not the next. Staff was friendly & willing to help.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Roger,Thank you for sharing your experience with us. We appreciate your feedback and will address the cleanliness issues you've mentioned. Our team always strives to assist guests promptly, and it's great to hear you found them friendly. We hope you will consider staying with us again in the future for an improved experience.
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Hello Asia, We appreciate you choosing to stay with us and we hope you had a pleasant experience overall. Please feel free to contact us directly with any specific feedback you may have from your stay. We value your input as it helps us improve our services.
by A verified traveler
Posted 10 Sep 2024
There were roaches in my hotel room.
But i did have good sevices.
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello C, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 15 Aug 2024
in a very short time i was there, i killed 5 roaches.
Comment from Hotel Management
16 Aug 2024 by Manager, Hotel Management
Hello Jose, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 11 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Manager, Hotel Management
Hello Danny,We are thrilled to hear that you had a perfect stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 5 Aug 2024
Roaches all over room, rat feces all over room. Dogs barking all over place at all hours
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Clayton, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 12 Jul 2024 on Hotels
Comment from Hotel Management
13 Jul 2024 by Manager, Hotel Management
Hello Miguel,We're sorry to hear we didn't meet your expectations during your stay. Please feel free to contact us directly to share any specific feedback you may have so we can address it accordingly. We value your input and hope to welcome you back for an improved experience in the future.
by A verified traveler
Rude people
Posted 7 Jun 2024 on HotelsLoud, people screaming and fighting, it was a fiasco.
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello William,We regret to hear about your experience and take all feedback seriously. Our team strives to ensure all guests have a peaceful stay. For any further concerns, please don't hesitate to contact our management.
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello janell,We appreciate you staying with us and are delighted to hear you enjoyed your experience at our hotel.We look forward to welcoming you back soon!
by A verified traveler
Posted 10 May 2024 on Hotels
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Samantha,Thank you for taking the time to share your exceptional rating! We appreciate your positive feedback and are delighted to hear that your stay surpassed expectations. We value your experience as our guest and look forward to welcoming you back in the future.
