Ratings based on 1,063 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Front Office Management, Hotel Management
Vivian, thank you for your feedback! If you would like, please feel free to provide us with further details in regard to your stay to improve our resort experience. We hope to welcome you back soon!
by A verified traveler
Posted 20 Nov 2024
We really liked the lake View.
Comment from Hotel Management
21 Nov 2024 by Front Office Management, Hotel Management
Raquel, thank you for your feedback! We are pleased to hear that you enjoyed your lake front rooms, Lake San Marcos is a hidden gem. We hope to welcome you back soon!
by A verified traveler
Posted 19 Nov 2024
Customer service was beyond friendly and helpful. Such a beautiful clean resort, with super fun amenities. Will definitely stay again.
Comment from Hotel Management
21 Nov 2024 by Front Office Management, Hotel Management
Angela, thank you for sharing your resort experience with us! We appreciate your acknowledgement of our service standards, and we hope to welcome you back soon:)
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Front Office Management, Hotel Management
Dustin, thank you for your feedback. If you would like, please feel free to provide us with further details in regard to your stay to improve our resort experience. We hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Front Office Management, Hotel Management
Alma, thank you for your feedback! If you would like, please feel free to provide us with further details in regard to your stay to improve our resort experience. We hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Front Office Management, Hotel Management
Yesenia, thank you for your feedback! If you would like, please feel free to provide us with further details in regard to your stay to improve our resort experience. We hope to welcome you back soon!
by A verified traveler
Posted 8 Nov 2024
The ambiance
Comment from Hotel Management
9 Nov 2024 by Front Office Management, Hotel Management
Janice, Thank you for your feedback! If you would like, please feel free to provide us with further details in regard to your stay to improve our resort experience. We hope to welcome you back soon!
by A verified traveler
Posted 8 Nov 2024
What my family and I really liked about this property is all the different lake activities to choose from. We rented a boat and it was a great experience for the kids. We love pickleball, super excited to have it on the property, the down fall is that the courts are packed all morning and afternoon from people that don’t stay at the resort so you are limited on being able to get your own court. Also for the price I expected the rooms to be a lot more upgraded. The lighting was not great at all and the carpet was pretty dirty. They are also low on house cleaning, my family and I stayed four nights and our room was only cleaned once. Also didn’t like that they charge extra to rent bikes when the property is not that big. Overall it was a great time but definitely would only stay two nights max if I would return.
Comment from Hotel Management
9 Nov 2024 by Front Office Management, Hotel Management
Gina, thank you for sharing your resort experience with us. Our property's goal is to be taking part in a room refresh at the end of next year to address the concerns you have previously mentioned. We’re thrilled to hear that you and your family enjoyed the lake activities and had a great time on the boat—it's wonderful to know the kids had such a memorable experience! We’re also glad to hear that you enjoyed our pickleball courts, although I’m sorry to hear that the availability was impacted by outside guests. We understand how frustrating it can be to miss out on an activity due to overcrowding, and we will look into ways to better manage access for resort guests. We truly appreciate your feedback and hope you’ll give us another chance to improve upon your experience. If you do decide to return for a shorter stay, we’ll be more than happy to help ensure your visit is as enjoyable as possible.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Front Office Management, Hotel Management
Miguel, Thank you for your feedback! If you would like, please feel free to provide us with further details in regard to your stay to improve our resort experience. We hope to welcome you back soon!
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Front Office Managment, Hotel Management
Talia, Thank you for your feedback! If you would like, please feel free to provide us with further details in regard to your stay to improve our resort experience. We hope to welcome you back soon!
