Ratings based on 984 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
.
Comment from Hotel Management
18 Nov 2024 by Front Desk, Hotel Management
Thank You Very Much
by A verified traveler
Posted 9 Nov 2024
The water in our shower suddenly stopped in the middle of a shower and covered in soap and condition, we called the front office to find out why or what happened if there was something we could do, and instead of telling us to pull the knob (obviously was a user error on our part) we were told they couldn’t do anything for us and to call back later. I had to help my husband finish his shower in the bathroom sink cause pulling the knob was too hard of a task to relay to us when we called the first time.
Comment from Hotel Management
10 Nov 2024 by Front Desk, Hotel Management
Dear Katelyn, I am so sorry to hear that your experience with us did not fully meet your expectations. This is definitely not the experience we want you to have. We will let the Housekeeping, and the manager know. Again, we are sorry for the issues that you encountered
by A verified traveler
Posted 7 Nov 2024
Ive stayed in some pretty low tier hotels/motels in my lifetime, but i drew the line here there were bugs everywhere, shower head had a lot of calcium and mineral build up, shower floor was dirty. Rips and holes in the carpet, stain on the sheets, stains on the couch. Even the window was dirty. People were coming in and out of the room next door, the door was cracked open everytime. We left after 5 minutes after paying for 2 nights and booked another hotel. Im convinced the cleanest part of this hotel room was the toilet bowl.
Comment from Hotel Management
7 Nov 2024 by Front desk, Hotel Management
Dear jevin, I am so sorry to hear that your experience with us did not fully meet your expectations. This is definitely not the experience we want you to have. We will let the Housekeeping, and the manager know. Again, we are sorry for the issues that you encountered
by A verified traveler
Posted 31 Oct 2024
Price.
The refurbishment was simply covering things over with paint.
You cannot make a silk purse out of a sows ear
Comment from Hotel Management
31 Oct 2024 by Front Desk, Hotel Management
Dear Larry, I am so sorry to hear that your experience with us did not fully meet your expectations. This is definitely not the experience we want you to have. We will let the Housekeeping, and the manager know. Again, we are sorry for the issues that you encountered.
by A verified traveler
Posted 17 Oct 2024
They nice to us and clean rooms. Slept well on the beds. Thank you we enjoyed stay there.
Comment from Hotel Management
18 Oct 2024 by Front desk, Hotel Management
Thank You
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Front Desk, Hotel Management
Thank you
by A verified traveler
Posted 13 Oct 2024
DO NOT STAY AT THIS PROPERTY!!!!! I only stayed here because the Marriott properties were sold out because of TX State’s Parent Weekend. The non smoking rooms smelled like smoke and mold, my toilet was over flowing, there were dead bugs everywhere, the AC in the room didn’t work and there were sketchy people in the parking lot.
Comment from Hotel Management
13 Oct 2024 by Front Desk, Hotel Management
Dear Chrystal, I am so sorry to hear that your experience with us did not fully meet your expectations. This is definitely not the experience we want you to have. We will let the Housekeeping, and the manager know. Again, we are sorry for the issues that you encountered.
by A verified traveler
Posted 13 Oct 2024
Door rotted, lights didn’t work,
Comment from Hotel Management
13 Oct 2024 by Front Desk, Hotel Management
Dear Catherine, I am so sorry to hear that your experience with us did not fully meet your expectations. This is definitely not the experience we want you to have. We will let the Housekeeping, and the manager know. Again, we are sorry for the issues that you encountered.
by A verified traveler
Posted 8 Oct 2024
Fine
Comment from Hotel Management
10 Oct 2024 by Front desk, Hotel Management
Thank you very much
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Front Desk, Hotel Management
Dear Fernando, I am so sorry to hear that your experience with us did not fully meet your expectations. This is definitely not the experience we want you to have. We will let the Housekeeping, and the manager know. Again, we are sorry for the issues that you encountered.
