Ratings based on 965 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Good service
Comment from Hotel Management
2 Dec 2024 by GM , Hotel Management
Dear Mary Jane, Thank you for your time in sharing your kind review, and please visit us again. Best, Pablo Zuniga, GM
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
My children and I greatly enjoyed this property. It gave us easy access to everything we wanted to do! We were within 10 minutes of shopping, entertainment, and dining. The breakfast was delicious, and they even stayed open later than advertised to accommodate guests. The evening reception offered a variety snacks and had a little something for everyone. The room was clean and the area was quiet. We couldn’t have asked for a better place to stay!
Comment from Hotel Management
1 Dec 2024 by GM, Hotel Management
Dear Sherita, Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay at our hotel. Your satisfaction is our top priority, and we look forward to welcoming you back soon. Best, Pablo Zuniga, GM
by A verified traveler
Posted 29 Nov 2024
Every thing was okay but stains on both sides of couch cushion. And tip/hole in chair. Seemed odd to overlook to replace or repair for an Embassy Suire Hotel. Also refrigerator has No freezer section. Housekeeping staff were very nice. Overall experrience was Good, but wouldnt had been very happy if we paid the $300 per night rate for this room, especially being a San Marcos Hotel.
Comment from Hotel Management
30 Nov 2024 by GM, Hotel Management
Dear Leo, Thank you for taking the time to share your review with other travelers and us. I'm pleased to hear that you were able to enjoy your overall experience and our friendly service while in town. I appreciate your comments regarding need for repair, and I have taken note. There is no better compliment than a return visit, so we hope to see you again soon. Best, Pablo Zuniga, GM
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by GM, Hotel Management
Dear Janie, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Pablo Zuniga, GM
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by GM, Hotel Management
Dear Trae, Thank you for choosing our service. We aim to surpass our guests’ expectations, so we apologize that your visit was only satisfactory. We value your feedback and look forward to welcoming you back. Sincerely, Pablo Zuniga, GM
by A verified traveler from ROCKLIN
Posted 18 Nov 2024
Absolutely would stay here again. Great rooms, wonderful happy hour, and very nice atmosphere.
Comment from Hotel Management
18 Nov 2024 by GM, Hotel Management
Dear RONI, It is wonderful to hear that your experience was so great that you would stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Pablo Zuniga, GM
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by GM, Hotel Management
Dear Marisol, Thank you for your time in sharing your kind review and please visit us again. Best, Pablo Zuniga, GM
by A verified traveler
Posted 11 Nov 2024
Room was dirty. Towels had stains while the bathroom floor was dirty. HVAC unit was loud with a squeak so we had to turn the AC off.
Room and furnishing are very tired.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear Randy, I'm deeply sorry to hear about the issues you experienced with the cleanliness and quality of your room. This is not reflective of our usual standards, and I understand how disappointing this must have been for you. Your feedback is greatly appreciated, and we are committed to working with our housekeeping team to ensure that such issues are addressed promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right in the future. Sincerely, Pablo Zuniga, GM
by A verified traveler
Posted 10 Nov 2024
The bathtub fills with water while showering. The tub faucet is loose from the wall. Thought it might break off.
Comment from Hotel Management
11 Nov 2024 by GM, Hotel Management
Dear EDWARD, Thank you for your time in reviewing our hotel. I’m sorry for the drainage and faucet issues you experienced; please forgive us. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Pablo Zuniga, GM
