Ratings based on 395 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Near the San Marcos and Rialto bridge. Excellent customer service. They let us leave our luggage so we can still go around the area after we checked out. Will come back again.
Comment from Hotel Management
7 Nov 2024 by alessandro Burgarella, Hotel Management
Dear Guest,Thank you for your wonderful feedback! It’s great to know that our prime location near San Marco and the Rialto Bridge added ease to your visit and that our team could help by storing your luggage for continued exploration. We’re delighted to hear you’ll be returning and look forward to welcoming you back.Warm regards, Alessandro Burgarella, Hotel Manager, San Marco Hotel
by A verified traveler
Posted 27 Oct 2024
Property location was great , the hotel itself left a lot to desire . Room was small and carpet was dirty.
Comment from Hotel Management
7 Nov 2024 by alessandro Burgarella, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We're pleased that our central location added convenience to your stay, though we regret that your room did not fully meet expectations. Cleanliness and comfort are top priorities for us, and we’re actively working to ensure all our spaces meet the high standards our guests deserve. We hope you’ll consider giving us another opportunity to make your experience exceptional.Warm regards, Alessandro Burgarella, Hotel Manager, San Marco Hotel
by A verified traveler
Posted 20 Sep 2024
It met our needs and the staff were great.
Comment from Hotel Management
3 Oct 2024 by alessandro Burgarella, Hotel Management
Dear Peter,Thank you for your review! We're thrilled to hear that our hotel met your needs and that you had a great experience with our staff. Your feedback is invaluable to us as we strive to provide excellent service.We hope to welcome you back soon!Best regards, Alessandro Burgarella Hotel Manager, San Marco Hotel
by A verified traveler
Posted 30 Aug 2024
The property requires renovations as the rooms are old and dated. The carpeting definitely needs to be replaced. The staff was very friendly, helpful and tried their best to address any issues that arose.
Comment from Hotel Management
3 Oct 2024 by alessandro Burgarella, Hotel Management
Dear Guest,Thank you for your review and for sharing your experience with us. We appreciate your feedback regarding the condition of the rooms, and we sincerely apologize for any inconvenience you faced during your stay. We are aware of the need for renovations, and I’m pleased to inform you that we have recently completed an extensive renovation of our hotel to enhance our guests’ experience.It's heartening to know that our staff was friendly and helpful during your visit. Your feedback is invaluable as we strive to improve our services.We hope you will consider staying with us again to experience the improvements firsthand.Best regards, Alessandro Burgarella Hotel Manager, San Marco Hotel
by A verified traveler
Posted 13 Jul 2024
Staff were very friendly and helpful. The air conditionung worked great and the beds were comfortable. Close to many dining options and St Marcos. Room was vintage charming and in good condition. It was also very specious and worked well for a family.
Comment from Hotel Management
9 Aug 2024 by Laura, Hotel Management
We thank you very much for the review, you made our Day!
by A verified traveler
Posted 29 Jun 2024
The staff were amazing. The hotel is nice but old.
Comment from Hotel Management
30 Jun 2024 by Dimitri, Hotel Management
Dear Jenny, Thanks for your kind review!
by A verified traveler
Stay only if desperate!!
Posted 16 Jun 2024 on HotelsAlthough this was a lovely location in Venice, be warned about the cleanliness in your room! It smelled musty and there was actual MOLD on the bathroom door handle. We tried cleaning it off ourselves but the disinfectant spray as well as wipes didn’t work either. The staff was friendly when we arrived, and offered tours as well as other recommendations during our stay. This is an ok place if you are tight on a budget or there is no other option.
Comment from Hotel Management
3 Oct 2024 by alessandro Burgarella, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're genuinely sorry to hear about the cleanliness issues you encountered during your stay. Please know that we take these matters very seriously and will address your concerns with our housekeeping team to ensure that this does not happen again.We appreciate your kind words about our friendly staff and the location of the hotel. We are committed to providing a better experience for our guests and will work hard to improve.We hope to have the opportunity to welcome you back in the future for a much-improved stay.Best regards, Alessandro Burgarella Hotel Manager, San Marco Hotel
by A verified traveler
Posted 6 Jun 2024 on Hotels
Comment from Hotel Management
25 Jun 2024 by Dimitri, Hotel Management
Dear Sir,Thanks for your kind review! Hope to see you again.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Laura, Hotel Management
Dear Sirs,We thank you for taking the time to send us your feedback. Actually we do not know how to reply to this review because no comments were made therefore we can only say that we hope you will give us anyway the chance to welcome you again in the future.Laura
by A verified traveler
Posted 7 May 2024
The hotel is small so you can imagine the room .
Its located in a great place, close to Doge palace only 2 to 3 min away .
The hotel is surrounded by many restaurants and shops.
Staff are amazing and helpful.
The only things missing in the room is the coffee machine at least provide heater to make coffee or tea.
Comment from Hotel Management
16 May 2024 by Laura, Hotel Management
Dear Sirs,Thanks a lot for taking the time to send us your comments! We are glad you appreciated our location (we are really in the very city centre) and our Staff !We have coffee and tea making facilites and it is on request so if our guests need it, they simply have to ask for it.Hoping to welcome you again, we wish you a lovely day
