Ratings based on 170 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
10 Jul 2024 by Redwood Villas, Hotel Management
Apreciable HuéspedAgradecemos mucho el tiempo que ha dedicado en regalarnos una evaluación. Esperamos su estancia fuera placentera.
by A verified traveler
Posted 15 Jun 2024
The amenities of the place
Comment from Hotel Management
19 Jun 2024 by Anhely Miranda, Hotel Management
Apreciable Sr. JuanEstamos complacidos de que su estancia fuera placentera en casa, nos alegra conocer sus comentarios y ver su evaluación, le agradecemos mucho y le esperamos pronto de regreso en nuestra casa.
by A verified traveler
Posted 29 May 2024
Todo bien, excepto algunos detalles como que solo habia 2 toallas . No habia cafetera, pero en general buena experiencia.
Comment from Hotel Management
4 Jun 2024 by Anhely Miranda, Hotel Management
Apreciable Srita. SilviaEs un gusto para nosotros que su estancia en nuestra casa fuera placentera. Estaremos trabajando en mejorar nuestros servicios y prever las necesidades que tienen en nuestra casa. Le esperamos pronto de regreso! Gracias
by A verified traveler
Comfortable stay
Posted 10 May 2024 on HotelsMy husband and I were stuck due to car problems. We ended up staying for a week and were very comfortable with our villa. Staff were very friendly. My only recommendation would be to add at least a fan in the gym as it gets very hot to exercise in there !
Comment from Hotel Management
10 May 2024 by Redwood Villas, Hotel Management
Miss. Angela Thank you very much for your comments, we will consider your suggestions to improve our services, we hope you can enjoy them when you return to our house.
by A verified traveler
Posted 30 Mar 2024
Our room was filty. The floors had all kinds of trash and hairs. The bathrooms had dirty water on the floors and hairs all over. The toilets were dirty. The towels were ripped and dirty yellow. The kidchen had trash and the tanble was sticky. We felt disgusted, the only reason we stayed is because there were no other hotels in the area that were pet friendly. The two front office staff were nice. One of them went to our villa and and mopped the water on the floor.
Comment from Hotel Management
22 Apr 2024 by Redwood Villas, Hotel Management
Dear guestWe appreciate your thoughtful feedback, it is very important to us that your stay is pleasant and we are sorry that it was not, we are working on taking care of the details to prevent this from happening again in our house.
by A verified traveler
Posted 16 Mar 2024
Amazing stay, huge park to play with dogs and a 24hr gym on site
Unit was clean and comfortable
Comment from Hotel Management
2 Apr 2024 by Anhély Miranda, Hotel Management
Thank you for your comments, we are pleased that you felt at home, we hope to see you back soon
by A verified traveler
Posted 4 Feb 2024 on Orbitz
Comment from Hotel Management
2 Apr 2024 by Anhely Miranda, Hotel Management
Apreciable Srita. AydeeEsperando se encuentre de maravilla y que su estancia en nuestra casa fuera la mas placentera. Agradecemos su evaluación y la esperamos de regreso pronto.
by A verified traveler
Posted 4 Jan 2024 on Hotels
Stayed for 1 week, pleasant stay. Breakfast was great with different options daily. Daily house cleaning available. Only temporary downside was trying to figure out how to operate the heater, and lack of enough bath towels, but both resolved by next day. Will definitely stay again.
by A verified traveler
Posted 1 Dec 2023
Again. It was a terrible experience. My wife and I in a road trip to Mexico. Late midnight we search online and Expedia offer comes in. We pay the reservation, and drive to the address given to us. In there there was no hotel and no where to find it. A hotel that apparently doesn’t exist. We had to continue driving 5 more hours, without a place to stay. Unacceptable.
by A verified traveler
Posted 2 Aug 2023 on Hotels
Very basic but a safe and quiet place to spend the night.
