Ratings based on 540 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2024
The property was nice. The room was clean. There was a Starbucks a few feet away from the property so coffee options were easily accessible.
I attempted to check in an hour early and the staff without checking (maybe she had recently checked?) told me they had no clean rooms available until 3pm check in time. My room was on the second floor which was open and you can hear the noise from the lobby. A large group must’ve come in or something but it was loud for a while which made it hard to sleep.
The restaurant at the property was pretty good. We were all satisfied and enjoyed our dinner and drink options.
Customer service is huge for me so although I appreciate the cleanliness, I will not stay here again because of their lack of “care”.
Comment from Hotel Management
1 Nov 2024 by Hotel Ramada Encore , Hotel Management
Dear Miss Claudia;I want to thank you for taking some of your time to give us a review of your stay, I am sorry that we did not achieve our goal of making your stay memorable, by providing outstanding service, I am going to share your review with my coworkers to improve our services and make your next stay memorable. I also want to thank yopu for visiting us at Ramada Encore San Luis Potosí, we hope to see you on your next visit to San Luis Potosí.Sincerely Andrea LópezGuest Services Manager
by A verified traveler
Posted 22 Oct 2024
The breakfast buffet has been one of the best ones Ive ever had.
Staff are very friendly, theres a walmart and plaza near by.
The only thing missing is having a mini ftidge in the room to bring drinks to have later
Comment from Hotel Management
23 Oct 2024 by Hotel Ramada Encore , Hotel Management
Dear Mr. Carlos;I want to thank you for taking some of your time to give us a review of your stay, I am sorry that we did not achieve our goal of making your stay memorable by providing outstanding service, I’m going to share your review with my coworkers to improve our services and make your next stay memorable. I also want to thank you for visiting us at Ramada Encore by Wyndham San Luis Potosi we hope to see you on your next visit to San Luis Potosi.SincerelyAndrea LópezGuest Services Manager
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
8 Aug 2024 by Hotel Encore, Hotel Management
Estimado Sr. Manuel;Es un gusto saludarle, espero se encuentre muy bien de regreso a casa, muchas gracias por regalarnos unos minutos de su valioso tiempo para compartirnos su retroalimentación tras su ultima estancia con nosotros, lamento mucho saber que su estancia no fue completamente satisfactoria, agradeceríamos mucho si nos pudiera compartir un poco más de su experiencia con nosotros, con la intención de trabajar en nuestras áreas de oportunidad y poder brindarle una mejor experiencia en su próxima visita. En Ramada Encore nos esmeramos por hacer de su estadía una de excelencia, esperamos poder seguir contando con su preferencia en sus próximos viajes a la ciudad, siempre será un placer poder recibirle. CordialmenteAndrea LópezGerente de Atención al Huésped
by A verified traveler
Posted 3 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Hotel Encore, Hotel Management
Estimado Sr. José;Muchas gracias por compartirnos su calificación tras su ultima estancia, nos alegra muchísimo saber que hemos cumplido con sus expectativas, esperamos poder seguir contando con su preferencia en sus próximos viajes a la ciudad, siempre será un placer poder recibirle. CordialmenteAndrea LópezGerente de Atención al Huésped
by A verified traveler
Posted 2 Aug 2024 on Orbitz
Comment from Hotel Management
28 Aug 2024 by Hotel Ramada Encore , Hotel Management
Dear Mr. Carl;I want to thank you for taking some of your time to give us a review of your stay, I hope we achieved our goal of making your stay memorable by providing outstanding service, for us, it has been an honor and a pleasure having you here with us.I also want to thank you for visiting us at Ramada Encore by Wyndham San Luis Potosi we hope to see you on your next visit to San Luis Potosi.SincerelyAndrea LópezGuest Services Manager
by A verified traveler
Posted 8 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Martha Márquez, Gerente General , Hotel Management
Estimada Ofelia,Muchas gracias por el tiempo que se ha tomado en calificar nuestros servicios, no da mucho gusto saber que todo fue de su completo agrado.Esperamos nos permita seguir atendiéndole en sus próximas visitas a la ciudad y sobre todo seguir contando con su valiosa preferencia Cordialmente,
by A verified traveler
Posted 29 Jun 2024
Breakfast is wonderful! Rooms are a spacious and clean.
Comment from Hotel Management
5 Jul 2024 by Hotel Ramada Encore , Hotel Management
Dear Miss Paola; I want to thank you for taking some of your time to give us a review of your stay, I hope we achieved our goal of making your stay memorable by providing outstanding service, for us, it has been an honor and a pleasure having you here with us.I also want to thank you for visiting us at Ramada Encore by Wyndham San Luis Potosi we hope to see you on your next visit to San Luis Potosi.SincerelyAndrea LópezGuest Services Manager
by A verified traveler
Posted 26 Jun 2024
Beautiful hotel
Comment from Hotel Management
27 Jun 2024 by Hotel Encore, Hotel Management
Dear Miss Maria;I want to thank you for taking some of your time to give us a review of your stay, I hope we achieved our goal of making your stay memorable by providing outstanding service, for us, it has been an honor and a pleasure having you here with us.I also want to thank you for visiting us at Ramada Encore by Wyndham San Luis Potosi we hope to see you on your next visit to San Luis Potosi.SincerelyAndrea LópezGuest Services Manager
by A verified traveler
Posted 24 Jun 2024
Everyone was friendly and the hotel was extremely clean.
Comment from Hotel Management
27 Jun 2024 by Hotel Encore, Hotel Management
Dear Mr. Hector;I want to thank you for taking some of your time to give us a review of your stay, I hope we achieved our goal of making your stay memorable by providing outstanding service, for us, it has been an honor and a pleasure having you here with us.I also want to thank you for visiting us at Ramada Encore by Wyndham San Luis Potosi we hope to see you on your next visit to San Luis Potosi.SincerelyAndrea LópezGuest Services Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Hotel Encore, Hotel Management
Estimado Sr. José;Es un gusto saludarle, espero se encuentre muy bien, muchas gracias por compartirnos su calificación tras su ultima estancia con nosotros, nos alegra mucho saber que hemos cumplido con sus expectativas y que logramos nuestro objetivo de brindarle una estadía de excelencia, esperamos poder seguir contando con su preferencia en su próxima visita a San Luis Potosí, siempre será un placer poder recibirle en esta su casa, Ramada Encore. CordialmenteAndrea LópezGerente de Atención al Huésped
