Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
Staff was perfect and the property is very clean.
by A verified traveler
Posted 12 Dec 2024
Needs improvement on parking lot. Make it bigger.
Comment from Hotel Management
12 Dec 2024 by M.M, Hotel Management
We strive to make every guest experience enjoyable and we are truly sorry that we were not able to meet your expectations. We look forward to the opportunity to welcome you back to San Luis Potosí. We are at your service and hope to see you soon.
by A verified traveler from Lake Orion
Posted 6 Dec 2024
Very nice property conveniently located near dinning and shopping options. The staff is very helpful.
Comment from Hotel Management
6 Dec 2024 by M.M, Hotel Management
We are glad that you are satisfied with our Hotel. We are delighted to have been able to meet your expectations and we hope that you continue to enjoy this your home. Thank you for trusting us!
by A verified traveler
Posted 3 Dec 2024
Colonial architecture
Comment from Hotel Management
4 Dec 2024 by Revenue M, Hotel Management
Nos alegra que esté satisfecho con nuestro Hotel , Estamos encantados de haber podido llenar sus expectativas y esperamos que siga disfrutando de esta su casa. ¡Gracias por confiar en nosotros!
by A verified traveler
Posted 2 Oct 2024
Structure
Comment from Hotel Management
7 Oct 2024 by M.M, Hotel Management
Nos esforzamos mucho por lograr que cada experiencia del huésped sea disfrutable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas , Esperamos tener la oportunidad de darle la bienvenida nuevamente a San Luis Potosí. Estamos a tu servicio esperamos verte pronto.
by A verified traveler from Chatsworth
Posted 21 Sep 2024
Me gustó mucho el hotel, como una hacienda, muy bien cuidado, buen servicio.
Comment from Hotel Management
22 Sep 2024 by Administración, Hotel Management
Apreciable Jorge:Muchas gracias por haber tomado el tiempo para evaluar nuestros servicios e instalaciones, estamos muy felices que su estancia con nosotros haya sido de su total agrado. Esperamos tenerle de vuelta pronto. Seguimos a sus ordenes
by A verified traveler
Posted 21 Sep 2024
It was such a a lovely experience. Beautiful hotel, great breakfast options and attentive staff.
Comment from Hotel Management
22 Sep 2024 by Administration, Hotel Management
Dear Domingo:Thank you for your comments and your preference, we are glad to know that you enjoyed your stay; we hope to have the opportunity to have you staying with us again. Kind Regards
by A verified traveler from Toronto
Posted 15 Sep 2024
Comment from Hotel Management
17 Sep 2024 by M.M, Hotel Management
Gracias por haber dejado calificacion.Nos alegra que esté satisfecho con nuestro Hotel , Estamos encantados de haber podido llenar sus expectativas y esperamos que siga disfrutando de esta su casa. ¡Gracias por confiar en nosotros!
by A verified traveler
Posted 3 Sep 2024
After cleaning the room, no towels, light bulb out in the bathroom, 2nd day coffee cups no replaced, left used coffee cup behind, body wash not filled. Very average.
Comment from Hotel Management
11 Sep 2024 by Administration, Hotel Management
Dear GerardoWe are sorry that you experienced some problems during your stay, we are working in some improvements in our rooms and amenities to provide the best service; we hope to have the opportunity to have you staying with us again with a renovated and improved guest rooms. Kind Regards
by A verified traveler from Mexico
Posted 20 Aug 2024
Staff and property excellent , thanks
Comment from Hotel Management
22 Aug 2024 by Hilton SLP, Hotel Management
Gracias por tu visita, estamos felices de haberte tenido en casa!! Buen viaje y hasta pronto. Hilton San Luis Potosí
