Ratings based on 967 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
Structure
Comment from Hotel Management
7 Oct 2024 by M.M, Hotel Management
Nos esforzamos mucho por lograr que cada experiencia del huésped sea disfrutable y realmente lamentamos el no haber sido capaces de alcanzar tus expectativas , Esperamos tener la oportunidad de darle la bienvenida nuevamente a San Luis Potosí. Estamos a tu servicio esperamos verte pronto.
by A verified traveler from Chatsworth
Posted 21 Sep 2024
Me gustó mucho el hotel, como una hacienda, muy bien cuidado, buen servicio.
Comment from Hotel Management
22 Sep 2024 by Administración, Hotel Management
Apreciable Jorge:Muchas gracias por haber tomado el tiempo para evaluar nuestros servicios e instalaciones, estamos muy felices que su estancia con nosotros haya sido de su total agrado. Esperamos tenerle de vuelta pronto. Seguimos a sus ordenes
by A verified traveler
Posted 21 Sep 2024
It was such a a lovely experience. Beautiful hotel, great breakfast options and attentive staff.
Comment from Hotel Management
22 Sep 2024 by Administration, Hotel Management
Dear Domingo:Thank you for your comments and your preference, we are glad to know that you enjoyed your stay; we hope to have the opportunity to have you staying with us again. Kind Regards
by A verified traveler from Toronto
Posted 15 Sep 2024
Comment from Hotel Management
17 Sep 2024 by M.M, Hotel Management
Gracias por haber dejado calificacion.Nos alegra que esté satisfecho con nuestro Hotel , Estamos encantados de haber podido llenar sus expectativas y esperamos que siga disfrutando de esta su casa. ¡Gracias por confiar en nosotros!
by A verified traveler
Posted 3 Sep 2024
After cleaning the room, no towels, light bulb out in the bathroom, 2nd day coffee cups no replaced, left used coffee cup behind, body wash not filled. Very average.
Comment from Hotel Management
11 Sep 2024 by Administration, Hotel Management
Dear GerardoWe are sorry that you experienced some problems during your stay, we are working in some improvements in our rooms and amenities to provide the best service; we hope to have the opportunity to have you staying with us again with a renovated and improved guest rooms. Kind Regards
by A verified traveler from Mexico
Posted 20 Aug 2024
Staff and property excellent , thanks
Comment from Hotel Management
22 Aug 2024 by Hilton SLP, Hotel Management
Gracias por tu visita, estamos felices de haberte tenido en casa!! Buen viaje y hasta pronto. Hilton San Luis Potosí
by A verified traveler
Posted 7 Aug 2024 on Hotels
It was a quick layover as we traveled further into Mexico by car. It’s a beautiful hotel inside and out. The room was really pretty and the bed was comfy. The staff was very nice and the parking was free.
Comment from Hotel Management
12 Aug 2024 by Hilton SLP, Hotel Management
We appreciate your comments and we are glad that you are satisfied with our Hotel, we are delighted to have been able to meet your expectations and we hope you continue to enjoy this your home. Thanks for trusting us!
by A verified traveler
Posted 5 Aug 2024
Pictures and room description that was shown in Expedia was not correct.
Window lock, Jet Bath. did not work.
Comment from Hotel Management
12 Aug 2024 by Hilton SLP, Hotel Management
We are very sorry for this inconvenience and that it will hurt your stay. We are working on the hotel facilities to be able to provide a better service. We hope to have them at home soon and improve their experience. Hilton San Luis Potosi
by A verified traveler from Corpus Christi
Posted 31 Jul 2024
Comment from Hotel Management
1 Aug 2024 by William , Hotel Management
Gracias por su visita, esperamos tenerlo nuevamente en casa. Saludos
by A verified traveler
Posted 24 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Maria, Hotel Management
Gracias por tu visita, estamos felices de haberte tenido en casa!! Buen viaje y hasta pronto. Hilton San Luis Potosí
