Ratings based on 98 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jul 2024 on Hotels
Comment from Hotel Management
16 Jul 2024 by THL, Hotel Management
Thank you
by A verified traveler
Posted 3 Jun 2024
Great location. Modern room. Wifi is terrible.
by A verified traveler
Comfortable, affordable and close to the centre
Posted 14 Nov 2023 on HotelsA very comfortable - and affordable - stay in Florence. Very near to the central attractions and the rail station. Communication with the hotel was very easy and the staff were very accommodating, looking after my rucksack all day and meeting me with my room key at the start of the day as soon as my train arrived in Florence. There were tea-making facilities but sadly these wouldn't work as the plug types of the kettle didn't match that of those of the room.
Comment from Hotel Management
14 Nov 2023 by THL, Hotel Management
Thank you very much, sorry about the kettle socket, sometimes these sockets disappear .
by A verified traveler
Review your bed
Posted 23 Oct 2023 on HotelsThis it's a old building but the rooms were upgraded and clean. But in the middle of the night I feels like something poke me, and we found a bed bug. Just checkout early, make a complain and wait for my money back
Comment from Hotel Management
25 Oct 2023 by THL, Hotel Management
Dear Erika, thank you for your stay and we hope to see you back. We are located in a middle age town centro storico and our B&B occupies an old Palazzo with updated rooms. After you left the bedroom, we double checked and sanitized everything and nothing was found. We take pride in our cleanliness.
by A verified traveler
Posted 24 Jun 2023
The bathroom has a big step and is very unsafe, my wife felt down, very unsecured. The pictures shown on the offer are not real of what we expected or misleading. We are not happy for this stay.
Comment from Hotel Management
15 Jul 2023 by THL, Hotel Management
We are sorry for your experience with your expectations, the bathroom has a step of 10 centimeters, if it was so difficult for you to do it, it would have been nice to ask if it was possible to change the room, which was not requested by yours, not we can solve a problem when we are not in the know.Kind Regards.
by A verified traveler
Posted 20 Feb 2023
Comment from Hotel Management
3 Mar 2023 by THL, Hotel Management
thank you.
by A verified traveler
Posted 18 Jan 2023 on Hotels
Comment from Hotel Management
21 Jan 2023 by THL, Hotel Management
GRAZIE MILLE.
by A verified traveler
Posted 20 Jul 2020 on Hotels
Comment from Hotel Management
24 Aug 2020 by Leila, Hotel Management
Thank you very much
Leila
by A verified traveler
One of the best great room
Posted 17 Nov 2019 on HotelsIt was one of the best hotel rooms specially the bed as a couple we have found difficulty in finding good comfortable beds to good price this hotel is good location great check in service good shower I had a good night sleep
by A verified traveler
Posted 17 Oct 2019
Nice clean modernised room, only one window in mine so a bit dark, just one kettle in hallway for tea and coffee which is a bit disappointing as it wouldn’t cost much to provide one in each room.
Location was good in a quiet area but close to city centre.
