Ratings based on 968 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
The hotel was nice to stay in. It had breakfast buffet for $5 if it is not included in your hotel stay. Overall the staff knew English and Spanish. The only thing I did not like was that you could hear the neighbors as the walls were thin
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 31 Oct 2024
The quaintness of the hotel rooms, lobby and garden.
by A verified traveler
Posted 23 Oct 2024
It was worse nothing was good
by A verified traveler
Posted 17 Oct 2024
Unfortunately the elevator was not working when we arrived & when we returned 6 days later it still was not working. Some maintenance is required especially the balconies & a good clean outside the building. It is a convenient location & staff very helpful.
by A verified traveler from El Paso
Posted 6 Oct 2024
The area is central and close to the train station. Restaurants a couple of blocks away with good food and ambiance.
The issue was with the hotel. I booked two beds and when I arrived the beds were put together. Asked the receptionist to fix and they gave me only some sheets and was told to do it myself.
I tried but with only two sheets couldn’t separate them and make the beds adequately. But the issue with cleanliness was when I took the original sheets off and got a glimpse at the mattress. Horrible!
Also the shower was the smallest shower I’ve been inside in my whole life.
The gentleman at the reception was quite friendly but made it very clear his jib was to be in reception and not to make or fix beds in any way shape or form.
Won’t be back to this hotel
by A verified traveler
Posted 28 Sep 2024
Terrible location
Hotel was very dated and beds were awful
by A verified traveler
Posted 9 Sep 2024
Great property in a good location. Not super close to the attractions but not that far either. The rooms look like a Disney princess movie set. The only issue was the AC, it’s very weak, needs to be replaced- but not something to hit the rating for.
by A verified traveler
Posted 6 Sep 2024
Overall a very cute place. The staff were more than helpful when navigating transportation, tips on dining and site seeing.
by A verified traveler
Posted 26 Aug 2024 on Hotels
