Ratings based on 118 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Sep 2024
The property was well maintained. The hostess was very informative and knowledgeable about the area.
Comment from Hotel Management
5 Sep 2024 by g, Hotel Management
Emma, thank you for taking the time to leave a review. Have a great time in RomeGianna
by A verified traveler
Posted 11 Aug 2024
Very nice place to stay
Comment from Hotel Management
12 Aug 2024 by g, Hotel Management
Amanda, so glad you enjoyed your time with us and hope the cruise was wonderful.Take careGianna
by A verified traveler
Posted 7 Aug 2024
Gianna is very, very helpful. Didnt know when I booked that the peoperty was a shared “home”, same entrance as the owners, it dis work for us , but didnt like the idea
Comment from Hotel Management
7 Aug 2024 by g, Hotel Management
Jeny, I guess with one-size-fits-all descriptions quite a bit of info falls through the cracks but am glad it all worked for you. Hope Rome went well.Safe flight home.Gianna
by A verified traveler
Posted 29 May 2024
Very pleasant room, friendlh owner, very clean. Close to the centre, yet quiet at night. ( until early morning)
Comment from Hotel Management
29 Jun 2024 by G, Hotel Management
Annemieke,Thank you for taking the time to comment on your stay at Gianna's. We are glad you enjoyed your time with us.Giovanni
by A verified traveler from Saskatoon
Posted 28 Apr 2024
The property was impractical with an upstairs bathroom that was accessable by difficult steep stairs.
The bedroom is on a busy street and the street noise was also a real issue.
Comment from Hotel Management
29 Apr 2024 by gianna, Hotel Management
Dear Patrick, It certainly sounds like our B & B room didn't work for you and your wife - I am so sorry you found the stairs up to the bathroom difficult and that the street noise bothered you. I included photos of the stairs in the photos I provided for the Expedia Group web-site. On the bathroom photos I wrote "bathroom on mezzanine floor" so that those looking for somewhere to stay could think "bathroom upstairs - not for me". However I have just looked at the wording of the photos on Expedia and I see it has been changed to "free wifi and bedsheets" which is not very helpful. I will contact Expedia asking them to use the wording I provided when I sent the photos. To avoid these situations for future trips I suggest you read Trip Advisor comments before booking - focussing on the negative comments will probably save you time and bring to light issues that might negatively impact your stay.As to the noise levels I think you found your room noisy because you live in a very quiet area - our street is not noisy by Italian standards. I could have given you ear plugs if you had made me aware that street noise was a problem for you. I hope you managed to enjoy your time in Florence despite the set-backs of stairs and noise and that you returned to Canada with great memories of your trip.Kind regardsGianna & Giovanni
by A verified traveler
Nice stay
Posted 19 Apr 2024 on HotelsJoan was kind, communicative and helpful. The bed was comfortable. Fresh fruit was a lovely touch. Excellent location.
Comment from Hotel Management
19 Apr 2024 by g, Hotel Management
Thanks Jodie! Enjoy the rest of your travels. Come again some time.G
by A verified traveler
Posted 7 Apr 2024
The location was perfect and the hosts were fantastic. The breakfast was lovely, beds were comfy, the place was clean and comfortable and we had a great time staying there. Anyone coming to Florence should make reservations for here since it is close to tourist spots, eating establishments and very walkable. The hosts were super friendly and helpful but allowed us our privacy. Thank you so much for welcoming us to your lovely city.
by A verified traveler
Posted 1 Apr 2024
The owners was very hospitable and accommodating to us , the breakfast was also amazing and the location is great. Thank you Jane for being so kind to us and for being a great host.
Comment from Hotel Management
2 Apr 2024 by Gi, Hotel Management
Thank you Maria! Enjoy Rome and I hope the weather is good. Safe return home.All the best.Jane
by A verified traveler
Posted 22 Feb 2024
The location is perfect for walking to all of the attractions.
by A verified traveler
Posted 18 Oct 2023
Our family of three had a great stay at Gianna’s B&B during our first trip to Italy/ Florence. Gianna was so helpful providing us all needed info during our stay re: preferred breakfast items, directions/map, taxi to station etc… Also, on the check-out day, Gianna let us stored our luggages after check-out in the morning, and picked them up later before our train scheduled late in the afternoon. That made thing much easier for us spending our last day visiting Florence. Thank you Gianna and her husband for our great stay in Florence. Recommended ! (please note there is steps to the bathroom but other than that all is great)
Comment from Hotel Management
19 Oct 2023 by g, Hotel Management
Dear Thuy,Thank you for your kind comments. I hope you enjoyed Venice and had a comfortable trip home. We hope you will come to Florence again some day ...Kind regardsGianna
