Ratings based on 1,728 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond
Posted 25 Nov 2024
This is a beautiful location. Most of the staff was very friendly. The only male that worked the front desk was very unpleasant.
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Octavia, Thank you for taking the time to share your review with us. We're glad to hear you enjoyed the beautiful location and found most of our staff friendly. We're sorry to learn about your experience with the front desk, and we will address this concern to improve our services. We value your input and hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 24 Nov 2024
Nice place to stay clean ang friendly people
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Marco, Thank you for your kind words. We're delighted to hear that you found our hotel clean and staff friendly. Your feedback means a lot to us. We hope to welcome you back for another pleasant stay!
by A verified traveler from Santa Cruz
Posted 24 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Gene, Thank you for sharing your review with us. We're so happy to hear that you had a great experience! Please come visit us again whenever your travels bring you back to San Leandro.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Eunice, Thank you for the wonderful review. We're thrilled that you had such a positive experience and look forward to your next visit!
by A verified traveler
Posted 22 Nov 2024
The property is old and the rooms could benefit with a paint. The room is huge though which is great with 2 suitcases.
I got a lukewarm shower at 5pm, but my husband had a hot shower at 7.30pm.
We did ring the front desk with a noise complaint at midnight, then I went to the front desk, 10mins later and they hadn’t actioned my complaint.
Apart from that I would recommend this hotel. Close to airport and lovely location.
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Andrew, Thank you for your detailed review! We're glad to hear you appreciated the spacious room and the lovely location close to the airport. We apologize for the issues you experienced with the water temperature and noise. Your comments are invaluable, and we will take them into consideration for improvements. We appreciate your recommendation and hope to welcome you back for a better experience.
by A verified traveler
Posted 22 Nov 2024
Service is good
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Jose, Thank you for for taking the time to share your review with us. We're glad to hear that you found our services to be good. If you have any specific comments or suggestions, feel free to share them with us. We hope to see you again soon!
by A verified traveler
Posted 19 Nov 2024
The fresh cookies at 5pm are great
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear June, Thank you for making us your choice hotel. We're glad you enjoyed the freshly baked cookies. It's our little way of making your stay sweeter. We hope to welcome you back soon for another wonderful stay.
by A verified traveler
Posted 19 Nov 2024
Everyone who worked gave great customer service. They were quick to respond when needed. We used the spa and used free bikes from the property to bike around the marina. Would sray there again. Thanks!
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Shelly, Thank you for your kind words! We're so pleased to hear that our team provided great service and that you enjoyed the spa and complimentary bike rental. It's wonderful to know you'd stay with us again. We can't wait to welcome you back for another fantastic experience!
by A verified traveler
Posted 17 Nov 2024
Comfortable beds. Excellent view of the marina and bay. Area around hotel is great for walking, running, biking. Friendly staff. Was excellent choice for a weekend getaway.
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Dee, Thank you for your fantastic review! We're thrilled to hear you enjoyed the comfortable beds, marina views, and the convenient location for outdoor activities. It's wonderful that our friendly staff contributed to your weekend getaway. We hope to see you again soon.
by A verified traveler
Posted 16 Nov 2024
Balcony
Comment from Hotel Management
27 Nov 2024 by Hector, Hotel Management
Dear Kristen, Thank you for choosing to stay with us. It's wonderful to know you enjoyed your stay. We can't wait to see you again soon!
