Ratings based on 24 Verified Reviews
4.2 Room cleanliness
3.7 Service & staff
3.7 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2020 on Hotels
Comment from Hotel Management
11 Mar 2020 by FGC, Hotel Management
Dear Jose:
It was a pleasure to serve you and here in Tarpon’s Nest Hotel we are always at your service!!
by A verified traveler
Posted 19 Feb 2020 on Orbitz
Comment from Hotel Management
21 Feb 2020 by DGC, Hotel Management
Thanks for stay with us!! Your feedback is very important to keep improving. We are always at your service.
by A verified traveler from new jersey
Posted 12 Feb 2020
One of the nicest staff ever ! Super clean And comfortable. Would definitely be staying here again in the future!
Comment from Hotel Management
19 Feb 2020 by DGC, Hotel Management
Natalia thanks for choose Tarpon's Nest Hotel for your stay. Our family staff feels very happy to heard your comments. We are always at your service!!
by A verified traveler from Budd Lake NJ
Posted 7 May 2019
Very Clean and setting was nice. There was no one there when we needed service. Went to the main office many times no one was there. To check out no one greeted us out either we just gave the keys to a man who said he received them.
by A verified traveler from Georgia
Posted 5 Apr 2019 on Orbitz
The overall look of the hotel was the only pleasant thing I took from it. My stay began Saturday March 30th, I missed my flight so I arrived March 31st. The manager told me she knows things happen so she will try to get my money back for the day I missed. Which I was not worried about it. This is a very small hotel about 8 to 10 rooms total which I thought would be good, exact opposite. There are no house keepers in this facility at all. In the 4 days I was there no one came to clean my room ,bring more towels or anything. There is never anyone at the front desk. To get in contact with anyone you must call one of the 2 numbers on the banner outside , 1 is disconnected. It’s very far away from everything. I could of stayed at the Hyatt or Hilton downtown for penny’s more and received great service and been close to all the great amenities Puerto Rico has. There is only one way in and out the hotel which you need a code to exit and enter. They changed the code my 2nd day there and couldn’t get out the hotel until a car came in and I walked out. The manager/ owner texted and let me know they changed the code 30 minutes later. My last day my flight left 4. I asked if I could stay 2 hours past check out until my shuttle came she told me I would have to pay $25 if I would like to stay. This is the same lady that told me she wanted to refund me the money for the day I missed which didn’t happen. Poor experience will never return to this hotel don’t make the same mistake I did.
Comment from Hotel Management
4 May 2019 by Tarpon's Nest Hotel, Hotel Management
Dear Mr.Scott we are very sad about your experience in our property. But is important to point that:
1.The hotel manager talk to Orbitz Customer Service few times regarding the refund because the payment of the reservation was made directly with them, they were in charge of the refund. They try to contact you back but they didn,t get a respond we were told.
2. We are located in a very cultural area of Puerto Rico, near local Food Locals and Beaches, if the interest of the customer is more to bars, night clubs,formal restaurants you should consider Rent a Car. Also we are always open to received calls to bring customers a better overview of what to expect.
3.Our Hotel Concept is very different to the big chains brands, we bring our customers the freedom to feel like in HOME. Not much Protocols.
4. As it is stipulated in our page Room Service, and Housekeeping Services are UPON REQUEST.And I know we always ask our customer if need to clean or change Room Beddings and Towels.
5.Regarding Check- Out also is stipulated in the Hotel page is at 12:00 and there is a Fee for Late Check out like other Hotels (we let you stay until 2:00PM without charges).
Again we apologize for all your inconveniences!!
by A verified traveler
Posted 23 Mar 2019
Comment from Hotel Management
1 Apr 2019 by DGC, Hotel Management
Thanks for staying with us. We are happy to serve and the best to make you enjoy your vacations.
by A verified traveler
Posted 23 Mar 2019
Comment from Hotel Management
1 Apr 2019 by DGC, Hotel Management
Thanks for stay with us. We were happy to serve you at Tarpon's Nest Hotel.
by Brandon
Posted 16 Mar 2017 on Hotels
Recommended
for Everyoneby A verified traveler from Central Mexico
Nice view, congested area
Posted 20 Feb 2017Even with just maps app we had no trouble finding this secluded spot. Great views from roof garden of lagoons and if you're a plane spotter, the end of the SJU runway. Departing traffic goes right over you, do if aircraft noise bothers you, look elsewhere. We enjoyed it.
Ares has lots of little restaurants on the main road, so it can be congested getting in and out on weekends at least as our stay was on one.
Nice pool and staff. We'll be back.
by Michael
Our stay January 2017
Posted 31 Jan 2017 on HotelsWe picked Tarpon's Nest Lodge because we needed a place in proximity to the airport for the night before an early morning flight out. It was certainly in proximity (directly under the takeoff/landing flight path). The room was clean and the mattress on the bed really good. the pool is small but nice. There were small nuisances such as only two towels, only a partial roll of toilet paper, lack of a remote for the DISH unit. There were some really good restaurants close by on 187 but my wife didn't feel comfortable walking through the neighborhood. We will probably stay at Tarpon's Nest Lodge again if we have an early morning flight out of San Juan.
