Ratings based on 1,130 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The property was pretty nice but the pool was not big enough and not nearly enough seating. I paid for a pool side room and you could not even see the pool from my patio as I was in room 144 which was second from the last room but the other three nearest me had the same problem. The drink service in the casino was almost nonexistent which forced you to buy a $20 mixed drink at the bar while gambling.
Comment from Hotel Management
2 Jan 2025 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A verified traveler
Posted 2 Jan 2025
Beach:Pool:Casino: It’s a trifecta in that respect, it’s very convenient. The location is great for anyone that likes to venture out. There’s some great restaurants in walking distance: or a short cab ride away to old San Juan shopping and whatnot. The staff was friendly. The grounds are well maintained. The beach (although public) was very nice. Rooms are up to date. All & all a nice place to lay your head. Resort prices on cocktails and food, no better than every other vacation spot! I will say that the ‘daytime’ food was great: from the nachos to the burgers to sushi all fresh and wholesome.
Comment from Hotel Management
2 Jan 2025 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A verified traveler
Posted 28 Dec 2024
Just awful! The cost doesn’t justify the premises. This is at best a 3 star hotel. The slamming of the doors. Can hear people’s conversations in the corridors. Blackbirds flying on food tables. Waiting 15 mins for an elevator.
Comment from Hotel Management
29 Dec 2024 by csanc269, Hotel Management
We sincerely apologize for the subpar experience encountered during your recent stay. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We value your patronage and hope to have the opportunity to restore your confidence in our hotel on your next visit.
by A verified traveler from Philadelphia
Posted 28 Dec 2024
Food was great and entertainment.
Comment from Hotel Management
29 Dec 2024 by csanc269, Hotel Management
Thank you for taking the time to rate us. We appreciate your business.
by A verified traveler
Posted 27 Dec 2024
Staff was wonderful and very accommodating .
Great hotel with great family vibes - highly recommend it!
Comment from Hotel Management
27 Dec 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by csanc269, Hotel Management
Thank you for taking the time to rate us. We appreciate your business.
by A verified traveler
Posted 26 Dec 2024
I’ve stayed at many resorts in San Juan and this the top. The hotel is so well managed and the staff is attentive and friendly. I’ve never seen anything so good and we have a high standard. Location is great too. Kids loved the beach, pools and waterslide as well as activities.
Comment from Hotel Management
26 Dec 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A verified traveler
Posted 26 Dec 2024
We loved the beach front!
Comment from Hotel Management
26 Dec 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
by A verified traveler from Buffalo Grove
Posted 26 Dec 2024
Comment from Hotel Management
26 Dec 2024 by csanc269, Hotel Management
Thank you for taking the time to rate us. We appreciate your business.
by A verified traveler
Posted 24 Dec 2024
The resort was beautiful with an excellent location.
The staff was terrific, knowledgeable and friendly.
My biggest complaint was the concierge service had no information related to San Juan, Old San Juan or even Puerto Rico.
Comment from Hotel Management
24 Dec 2024 by csanc269, Hotel Management
Thank you for your feedback. We appreciate your business.
