Ratings based on 1,466 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Very clean
by A verified traveler
Posted 23 Nov 2024
The staff at this hotel were very friendly and helpful, which I appreciated. However, there were several aspects of our stay that could have been much better.
The hallways and our room had a weird smell, and while the bedding seemed clean, it also had a strong “bleachy” odor. Worse, the duvet on our bed had what looked like a bloodstain. While the front desk replaced it promptly after I called, the experience was unsettling.
The room itself had no way to turn off the AC, so it was uncomfortably cold at times, which made it hard to relax.
Dining at the restaurant was also disappointing. It took 45 minutes for our food to arrive, and the salmon I ordered was dry and unappetizing. On the bright side, the drinks at the bar were well-made and enjoyable.
Finally, I wasn’t a fan of the hotel’s policy requiring the use of a hotel fee/credit for the restaurant. It felt unnecessary and limiting.
Overall, while the staff and bar were highlights, the odd smells, cleanliness issue, and subpar dining experience left a lot to be desired.
by A verified traveler
Posted 22 Nov 2024
Overall, it was a OK experience. House Cleaning did not clean every day which I did not like and you have to pay for parking every day.
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Julia, thank you for sharing your experience. The hotel's team understands that daily room service and parking fees are important details for guests, and your feedback is valued. They hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Customer Service, Hotel Management
Thanks for the great rating, Junell!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Residence Inn by Marriott San Juan Isla Verde soon, we'd love to have you back!
by A verified traveler
Posted 21 Nov 2024
while our stay was mostly pleasant and the staff was cordial, we had an issue with not being able to get refunded money spent in the little shop area. We bought 3 packs of raisins which turned out to be moldy inside our money was not returned
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Genesis, the team is pleased to hear that your stay was mostly pleasant and that our team members were cordial. They appreciate your feedback regarding your experience in the shop area and will look into the matter to ensure a more satisfying experience in the future.
by A verified traveler
Posted 20 Nov 2024
The staff are amazing. Ariana always had a smile on her face and ready to help. Monica works in the bar and she was so efficient. However, I think the ventilation needs to be inspected.
The pool area is perfect. Ample towels and housekeeping supplies are always available. Excellent location.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Thank you for the excellent rating, Femida!It's fantastic to hear you enjoyed your stay at Residence Inn by Marriott San Juan Isla Verde so much! We're delighted we could accommodate you during your stay and that we left you with a wonderful impression. Your praise for our great pool area, prime location as well as Ariana, Monica and our friendly staff is much appreciated! Thank you for taking the time to share.We look forward to hosting you again soon!
by A verified traveler
Posted 19 Nov 2024
Would definitely stay there again.
Comment from Hotel Management
20 Nov 2024 by Customer Service, Hotel Management
Sharon, thank you for staying with us at Residence Inn by Marriott San Juan Isla Verde. It’s wonderful to hear you had such a positive experience. We're looking forward to welcoming you back!
by A verified traveler
Posted 18 Nov 2024
Need to remove the carpet the mildew smell had my allergies all over the place.
Comment from Hotel Management
19 Nov 2024 by Customer Service, Hotel Management
Charice, thank you for your feedback. The hotel team values guest comfort and is always looking for ways to improve. Your comments are appreciated, and the hotel team will take them into consideration. It’s wonderful to know you chose to stay at Residence Inn by Marriott San Juan Isla Verde.
by A verified traveler
Posted 16 Nov 2024
There is a charge for each night stay of $40. Beware of this.
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Venkatraman, thank you for staying with us at Residence Inn by Marriott San Juan Isla Verde. It's great to hear that overall, you had a positive experience. We appreciate your feedback about the charges and are glad to have had the opportunity to host you. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 15 Nov 2024
Overall stay was great! Check in was easy, transportation was accessible and convenient, and dining options (including the hotel restaurant) was delicious!
Comment from Hotel Management
17 Nov 2024 by Customer Service, Hotel Management
Michelle, thank you for staying with us at Residence Inn by Marriott San Juan Isla Verde. We’re delighted you enjoyed the convenience of our location and the dining options available. It’s wonderful to hear you had a seamless check-in experience as well. We look forward to welcoming you back soon!
