Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
Loved the area of Old San Juan
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
We loved hosting you! We hope you come and stay with us again in the future!
by A verified traveler
Posted 14 Dec 2024
Very close to restaurants, shops and La Perla for nightlife
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
We are glad to hear the location was great for you! We are here to serve and are glad we served you well. Thanks for your review and have a wonderful day!
by A verified traveler
Posted 12 Dec 2024
Cute spot, friendly staff, walkable and great view from the pool.
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
Well thanks so much for saying so! We hope you have a wonderful day and thanks for your review.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
15 Dec 2024 by C.Ramos, Hotel Management
We would have loved to hear your feedback! But regardless thanks for your review.
by A verified traveler
Posted 10 Dec 2024
Very nice front desk, soft beds, awesome shower and roof top pool.
Comment from Hotel Management
10 Dec 2024 by C.Ramos, Hotel Management
We love to read reviews of happy guests! Thanks a ton for the review and we would gladly host you again anytime!
by A verified traveler
Posted 8 Dec 2024
Of course, parking options was the biggest problem because of its location. The room I stayed in was beautiful but lighting, ceiling fans and toilet needed repair. Noisy partygoers and neighboring couple in the next room clearly were unaware how thin the walls were. It was entertaining in its own way. I actually enjoyed staying here!
Comment from Hotel Management
10 Dec 2024 by C.Ramos, Hotel Management
We are happy that you were able to enjoy your stay despite everything. We would love to host you again and if ever you have a noise complaint let us know!
by A verified traveler
Posted 2 Dec 2024
Property itself was great and it was in the perfect location for exploring Old San Juan. Mini pool on the roof was great. Room was clean but “weathered”. My wife was surprised but it grew on her. She actually ended up loving it. Sign next to toilet asked that we flushed nothing down the toilet as there were pipe issues. This should really be corrected as I wouldn’t have booked otherwise but we flushed as we normally would at home. Didn’t have any issues. My only real disappointment with the stay was overhearing some commentary from the cleaning staff about my wife. For some reason they thought Spanish was a language not known to guests. Due to that I wouldn’t stay here again but with that one exception our stay was great.
Comment from Hotel Management
2 Dec 2024 by DC, Hotel Management
Thank your fot taking the time to share your feedback. We are glad to hear that you enjoyed, the small pool at the terrace and the great location for exploring old San Juan.We completely understand your concern regarding the signage, the issue is not with the pipes in the property itself, it is in the Old San Juan plumbing system, as a precaution we ask guest to help on this matter by avoiding flushing anything other than toilet paper.Regarding your experience with the cleaning staff, we deeply regret that this happened. We take all guest feedback seriously and will look into the matter to ensure that all staff maintain the respect and professionalism. This is certainly not reflective of the experience we aim to provide.Thank you again for your review. We hope you'll consider giving us another chance in the future.Best Regards, DC
by A verified traveler
Posted 1 Dec 2024
All around, it was an excellent alternative to star in Old San Juan. I will definitely stay there again.
Comment from Hotel Management
2 Dec 2024 by DC, Hotel Management
Thank you so much for these words! We are glad to hear that you had such a positive experience and that our property was an excellent alternative for your stay in Old San Juan. We would love to welcome you back anytime and are looking forward to your next visit.
by A verified traveler
Posted 19 Nov 2024
Beautiful older building but definitely run down a bit The check-in process was kind of ridiculous and some of the stuff is not friendly
Comment from Hotel Management
23 Nov 2024 by C.Ramos, Hotel Management
We do apologize for our front desk staff's check in process we have reminded them how to process guests quickly and effectively. We appreciate your feedback and hope you have a wonderful rest of your day!
by A verified traveler from North Chelmsford
Posted 14 Nov 2024
Pros: The property is very close to all important old San Juan tourist spots. Very good dining options within 5-10 minutes of walking distance. Property is well maintained.
Cons: Free breakfast is a scam with one dish. The continental breakfast provided free is ham and cheese omelette. That’s it. If you want to add anything else to the omelette, that’s a separate dish with extra money. So if you want to eat one dish for breakfast for your entire stay, then yes, it’s ‘free’ breakfast. The room cleaning is very shabby, especially bathroom cleaning. They don’t change the bath mat towel everyday, just fold it and give the same towel again. I don’t think the toilet is cleaned every day either because there was a piece of toilet paper stuck to my seat the whole stay.
Comment from Hotel Management
16 Nov 2024 by C.Ramos, Hotel Management
Good afternoon Sampada. We train our employees to make sure guests understand that the free continental breakfast is just that. A reasonable way to start the day that isn't too heavy to slow you down as you adventure through the town! As a small humble hotel with about 30 rooms, preparing up to 50 or so breakfasts fresh can be difficult and we want to ensure quality. We can assure you that if your room is cleaned by housekeeping all towels placed/left on the floor are replaced. Our top priorites are cleaning high traffic areas such as the bathroom the bed and floors.
