Ratings based on 332 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Beautiful and modern hotel. Very nice room size. The staff was attentive and very helpful. We enjoyed our dinner at the onsite restaurant. Rooftop bar was under construction. Elevator was under repair. Surrounding area is less then desirable. Other then that we enjoyed our time there and would go back.
Comment from Hotel Management
22 Nov 2024 by JOSEPH SALAS - Front Desk HPV, Hotel Management
Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed your stay, particularly the room size, the attentiveness of our staff, and your dining experience at our restaurant. We sincerely apologize for the inconvenience caused by the rooftop bar being under construction and the elevator repair during your visit. Please rest assured that we are working diligently to complete these upgrades to enhance our guests' experience. We also appreciate your candid comments about the surrounding area. We are constantly striving to improve our guests' overall experience and will take your observations into account. We look forward to welcoming you back in the future. Thank you again for your valuable feedback.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Front Desk HPV, Hotel Management
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos no haber cumplido con sus expectativas durante su estadía. Para nosotros, cada opinión es una oportunidad para mejorar, por lo que le agradeceríamos mucho si pudiera detallarnos qué aspectos considera que podríamos mejorar para que su próxima visita sea mucho más satisfactoria. Nos esforzamos constantemente por ofrecer un servicio de calidad y su retroalimentación es invaluable en este proceso. Esperamos poder recibirle nuevamente y brindarle una experiencia mucho más positiva.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Front Desk HPV, Hotel Management
Thank you for choosing Hotel Puerto Valdes!!We are happy you enjoyed your stay with us.
by A verified traveler from Dallas
Posted 28 Oct 2024
We went on October it’s was very good experience...
Comment from Hotel Management
29 Oct 2024 by Front Desk HPV, Hotel Management
Thank you for choosing Hotel Puerto Valdes!!We are happy you enjoyed your stay with us.
by A verified traveler
Posted 24 Oct 2024
I really love the cleaness of this hotel.
Comment from Hotel Management
25 Oct 2024 by Front Desk HPV, Hotel Management
Thank you for your comment and for choosing our hotel! We are happy that you enjoyed your stay and we hope to have you again as a guest in our hotel.
by A verified traveler
Posted 22 Oct 2024
Great
Comment from Hotel Management
22 Oct 2024 by Front Desk HPV, Hotel Management
Thank you for choosing us. We are happy you enjoyed your stay!
by A verified traveler
Posted 19 Oct 2024
Alex is a GEM and made sure my daughter and I were well taken care of during our stay. I rented the beautiful penthouse suite. Very nice, but certainly some things not working/falling apart, but it was minimal compared to some hotels in San Juan. Was a very pleasant stay, close to Old San Juan and the ports. Please put a big mirror in the penthouse suite! We ladies need that when we are getting ready to go out 😅
Comment from Hotel Management
22 Oct 2024 by Front Desk HPV, Hotel Management
Thank you very much!
by A verified traveler
Posted 18 Oct 2024
It was a really nice place, staff was amazing and everything was clean and convenient spot. The only thing was parking was a little iffy. Thank you
Comment from Hotel Management
19 Oct 2024 by JOSEPH SALAS - Front Desk HPV, Hotel Management
Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our staff amazing, as well as our location convenient. We appreciate your feedback regarding the parking and will certainly take it into consideration as we strive to improve our services. If you have any further suggestions or recommendations, they are always welcome.
by A verified traveler
Posted 16 Oct 2024
Property was smaller than expected but the staff was great, assisted us with places to go, restaurants and attractions. It’s walking distance to restaurants and night entertainment, Hotel was very clean, the only regret was the restaurant on property was being renovated 😔 other than that we enjoyed our stay and would stay there again
Comment from Hotel Management
16 Oct 2024 by Front Desk HPV, Hotel Management
Thank you for staying with us! it was a pleasure making your stay a great one.
by A verified traveler
Posted 15 Oct 2024
We enjoyed our stay.
Comment from Hotel Management
16 Oct 2024 by Front Desk HPV, Hotel Management
thank you for your feedback!!We are happy you ejoyed your stay.
