Ratings based on 992 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Great location. Staff is also great.
Comment from Hotel Management
3 Dec 2024 by Henry, Hotel Management
Thank you Amado!We appreciate your visit and excellent review.Henry NeumannGeneral Manager
by A verified traveler from Greenbelt
Posted 29 Nov 2024
A luxury stay in every way
Comment from Hotel Management
29 Nov 2024 by Henry, Hotel Management
Thank you Jean!Delighted you enjoyed the stay with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 28 Nov 2024
Excellent
Comment from Hotel Management
29 Nov 2024 by Henry, Hotel Management
Thank you for the stay and excellent review!Henry NeumannGeneral Manager
by A verified traveler
Posted 27 Nov 2024
Historical significance.
Comment from Hotel Management
27 Nov 2024 by Henry, Hotel Management
Hi Susan!Thank you for staying with us.Henry NeumannGeneral Manager
by A verified traveler
Posted 21 Nov 2024
Our stay was exceptional. Even though we were redirected to another hotel the first night, the hotel staff made sure we were probably taking care of. Hotel is super charming, the staff is very helpful, and friendly and the room was clean and comfortable. Overall, a very pleasant stay. A special mention to Antonio at the reception for going above and beyond.
Comment from Hotel Management
21 Nov 2024 by Henry, Hotel Management
Thank you Ulises!We appreciate your stay with us, patience and understanding. We look forward to your next stay with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Absolutely stunning hotel. Very close to numerous wonderful cafes, restaurants and shops. Wish I spent my entire trip here- not just my last night. 10/10, way better than Fairmont.
Comment from Hotel Management
19 Nov 2024 by Henry, Hotel Management
Thank you Kinga!We appreciate your stay and excellent review. Look forward to your next visit.Henry NeumannGeneral Manager
by A verified traveler
Posted 16 Nov 2024
Great location top notch
Comment from Hotel Management
16 Nov 2024 by Henry, Hotel Management
Thank you Tony!We appreciate your stay with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 13 Nov 2024
Beautiful property in the heart of Old San Juan
Comment from Hotel Management
14 Nov 2024 by Henry, Hotel Management
Hi Dan!Thank you for staying with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Henry, Hotel Management
Thank you Roberto!We appreciate your feedback and excellent review!Henry NeumannGeneral Manager
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Henry, Hotel Management
Thank you Frank,We appreciate your stay with us.Henry NeumannGeneral Manager
