Ratings based on 97 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2023 on Hotels
by A verified traveler
Posted 4 May 2021 on Hotels
Great service, I will book this hotel again next year
by A verified traveler
Posted 19 Jun 2019
Comment from Hotel Management
19 Jun 2019 by AB, Hotel Management
Hola! comentanos cual fue tu experiencia para poder ayudarnos a mejorar el servicio! Saludos!
by A verified traveler from Managua
Posted 10 Jun 2019 on Orbitz
They need a better restaurant. No me dejaron comer en las sillas a la orilla de la calle y que tenía que pedirle permiso al gerente para comer ahí. Las reglas del hotel no dejan esa parte de manera explícita
by A verified traveler
Posted 11 Apr 2019
by A verified traveler from Toronto
Posted 31 Aug 2018
Found cockroaches in both our rooms, my daughter got a tic. Bed blankets were dirty. Carpets are dirty and worn down. Pictures of the hotel are not a true depiction of the place as it stands.
by A verified traveler
Posted 20 May 2018 on Hotels
Great location! Hotel was very comfortable.
by A verified traveler from vancouver
Long past it’s prime
Posted 1 Apr 2018Check in took 1/2hr and only after I started getting upset at the waste of time.
Recommended
for Everyoneby A verified traveler from Buenis Aires
Location is the major benefit of thus property
Posted 27 Feb 2018
Pros: Location
Cons: Hotel would benefit from a retrofit and more modern update.
Location: Shops and restaurants numerous and area is immensely walkable also near to a park and street mall near by.
Facilities are basic if not a little dated. Continental breakfast included and I would rate the quality and selection as fair. Location in centre of San Juan is the major positive feature of the Alkazar Hotel. Despite the tepid review I would probably stay at this hotel again.
by A verified traveler
Posted 27 Feb 2018 on Hotels
The hotel was excellent and the staff very helpful, though they had no record of our reservation on arrival, they looked after us very well, and where able to sort the problem out!
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