Ratings based on 2,668 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fresh Meadows
Posted 23 Nov 2024
We had a wonderful stay at this hotel. The hotel was very nice. IInitially , when you walk in the room , there is a musty smell , but the room was very clean. The has restaurants, a bar, and casino. I would definitely stay again.
by A verified traveler
Posted 23 Nov 2024
Beautiful and lovely employees.
Comment from Hotel Management
23 Nov 2024 by Customer Service, Hotel Management
Lillian, it's wonderful to hear your lovely feedback. We're thrilled you found the Embassy Suites by Hilton San Juan Hotel & Casino beautiful, and our team members had a significant impact in making your stay enjoyable. We can't wait to welcome you back soon for another exceptional experience.
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 22 Nov 2024
This was my husband and I first trip to Puerto Rico and a huge factor in why we will return us because of this hotel. It’s close to the airport and if you plan on renting a car, the self park option is worth it. Just remember upon checking in make sure you bring your parking validation ticket so they can program it to your room key. First, the hotel is very welcoming. Staff is kind and courteous. The entire facility is unbelievably clean. I never had an encounter anywhere throughout of disorder. They do a fantastic job with the rooms daily. There are many restaurant options inside and outside, not to mention they offer fresh made omelettes and other breakfast items for free each morning 730am-930am which really encourages people to get up, start their day and enjoy the island. The Oasis casino is a nice option to have there and nice after a long day of excursions. My favorite part of the property was the pool. It was so peaceful and because of its location you can get a great tan also the restroom is conveniently located next to the laundry center so you can conveniently wash your wet bathing suit/towels. Overall, this is a vibrant beautiful hotel that is accessible to transportation and easy to navigate. I recommend renting a car so you will be able to travel the island. Can’t wait to go back!
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Brittany, we're thrilled you had such an exceptional experience during your inaugural trip to Puerto Rico at Embassy Suites by Hilton San Juan Hotel & Casino. It's fantastic to know you found the options for self-parking, daily room service, and diverse dining choices to your liking. We are grateful for your compliments on our meticulously maintained premises and the friendly service provided by our team members. Your positive comments about the pool and the convenience of the laundry center are much appreciated. We agree, exploring the island by renting a car offers a unique taste of Puerto Rico! We can't wait to welcome you back for another memorable stay!
by A verified traveler from New York
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Gonzalo, your five-star rating of Embassy Suites by Hilton San Juan Hotel & Casino makes us proud. We're thrilled to know that your stay met your expectations. Our team looks forward to your next visit.
by A verified traveler
Posted 21 Nov 2024
I love the location. It was next to a lot of restaurants and a lot of the activities that I have planned. The resort was excellent too with the casino and the different options for fun.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Latonia, it's wonderful to know you had a great time at Embassy Suites by Hilton San Juan Hotel & Casino. We're delighted you found our location convenient for dining and activities. We're also happy to hear that you thoroughly enjoyed our excellent resort facilities, including the casino and diverse entertainment options. Thank you for your glowing review, we look forward to welcoming you back in the future.
by A verified traveler
Posted 20 Nov 2024
Awesome place
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Jose, it's fantastic to hear that you consider Embassy Suites by Hilton San Juan Hotel & Casino an awesome place. We're thrilled you enjoyed your stay, and we can't wait to welcome you back in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Kathiamarie, thank you for leaving such a high rating for Embassy Suites by Hilton San Juan Hotel & Casino. We're thrilled you had a delightful stay with us. Feel welcome to return at any time for another remarkable experience.
by A verified traveler from Ponte Vedra
Posted 20 Nov 2024
Good hotel next to many facilities
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Ruben, it's wonderful to hear that you found the location of Embassy Suites by Hilton San Juan Hotel & Casino convenient and advantageous. We strive to offer our guests the best possible experience and we look forward to your next visit.
by A verified traveler
Posted 20 Nov 2024
Excelente servicio, el desayuno buffet 10/10 y practicamente no necesitas salir mucho del hotel ya que tiene para entretenerse bastante.
Comment from Hotel Management
22 Nov 2024 by Customer Service, Hotel Management
Julio, nos complace saber que hayas disfrutado de tu estadía en Embassy Suites by Hilton San Juan Hotel & Casino. Nos alegra saber que nuestro desayuno buffet y las ofertas de entretenimiento superaron tus expectativas. Esperamos volver a recibirte en el futuro para que disfrutes de otra maravillosa experiencia.
