Ratings based on 1,003 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
The room was great. Comfortable, spacious and the staff very friendly.
by A verified traveler
Posted 5 Jan 2025
It was excellent
by A verified traveler
Posted 5 Jan 2025
The employees are very helpful and kind great customer service. The restaurant on the first floor is superb. However, be cautious when choosing your room other then the rooms that face the front of the building all the other rooms are small and the only windows in the room face a wall. Still I would highly recommend them for a nice affordable stay for your visit in PR.
Comment from Hotel Management
5 Jan 2025 by El San Geronimo Hotel, Hotel Management
Thank you for taking the time to leave a review!
by A verified traveler
Posted 4 Jan 2025
We did not have hot water half the tume of our stay and the receptionists work from 2pm so there is nothings you can do but to wait till they come. Some tiles in the bathroom are broken, sink is not working properly, AC unit leaked all over our stuff that was underneath it, cleaning service is not done properly, I can go on and on
Comment from Hotel Management
5 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Davit, The front desk is open from 2pm to 6am and the rest of the time we can be reached via email or phone as stated on the signs on the main door and the front desk. We are still working on improving our facilities and will take your review into consideration to ensure the best service for our guests.
by A verified traveler
Posted 4 Jan 2025
Enjoyed my stay, very safe area. The bed was very comfortable. However there is NO icemaker, microwave or fridge. If the rms were equipped with these items, I would have rated them with a 5 star across the board.
Comment from Hotel Management
5 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello LaTonya, we are very glad you enjoyed your stay with us. At the moment the only rooms with a mini fridge and microwave are our large suites. We are still working on improving our facilities and will take your review into consideration to ensure the best service for our guests.
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by El San Geronimo Hotel, Hotel Management
Thank you for taking the time to leave a review!
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by El San Geronimo Hotel, Hotel Management
Thank you for taking the time to leave a review!
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by El San Geronimo Hotel, Hotel Management
Thank you for leaving a review!
by A verified traveler
Posted 1 Jan 2025
The beds are very small despite having chosen a large one. The hotel is behind a large hotel which cuts off all visibility and the noise from the AC is very loud in the rooms.
Comment from Hotel Management
2 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Margot, all of the beds in our property are queen size no matter the room size but you had booked a standard queen room and they do face the back of the building. We will take your review into consideration as we are still working on improving our facilities to ensure the best service for our guests.
by A verified traveler
Posted 31 Dec 2024
The road it’s on is very noisy until Kate at night and this hotel is impossible to find. The no parking stinks too.
Comment from Hotel Management
2 Jan 2025 by El San Geronimo Hotel, Hotel Management
Hello Carla, while we do not count with a parking in our building there are a few parking lots near the hotel at a very short distance. We will take your review into consideration to improve our services and ensure a better service for our guest.
