Ratings based on 100 Verified Reviews
3.5 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hayward
Posted 3 Dec 2024
The room (101) is spacious, we were a group of 7pax, two queen beds and two double-size beds, lots of space for luggages. However, bringing food and snacks in the hotel have corkage fee, I have been to a lot of hotel resorts local and international but this is the first time I heard such hotel policy. The reason for my three-stars rating.
by A verified traveler
Posted 29 Nov 2024
Gorgeous beach, pool and view from my room. Service was friendly and attentive. I'd stay here again.
by A verified traveler
Posted 10 Nov 2024
Very good
by A verified traveler
Posted 8 Nov 2024
Love our short stay here with my dog Mochi. The staff are friendly and accommodating .The place is also peaceful , away from the crowd, though the restaurants are further. The food is also good. Can’t wait to bring my partner here soon.
by A verified traveler
Posted 30 Oct 2024
What I like is that it's location is scenic beachfront. The building and facilities like the swimming pool is relative new. But the hotel is poorly managed. The staff lacks training seemed incompetent at times. They don't fully grasp the nature of the hotel business.
by A verified traveler
Posted 4 Oct 2024
We arrived and no room was ready, meaning no toiletries, towels etc, we had to ask for them even though we called day before to let them know of our ETA, bathroom was tiny( not like the pic) and shower had 3 water spurts working, couldn’t properly shower, sliding door to balcony was broken, couldn’t close properly or lock so our first half hour of being there we had to watch the maintenance man fix it, great stat to our stay(NOT).
Second day we had ants around the bed so they sprayed, ants came back next day, asked for more towels and linen. Breakfast, lunch and dinner we had to eat outside as the inside dining was being used for a conference and weren’t allowed to dine in, we also had to keep asking them to send us a waiter so we could order. The only good points about the resort is the good location, the food was nice, and the swimming pool which we used everyday bcoz the beach was closed for swimming. I wouldn’t go back to be honest.
by A verified traveler
Posted 27 Aug 2024
by A verified traveler
Posted 18 Jul 2024
The staff are nice and helpful. Air conditioning in the dining area will be great so the customers will be more comfortable.
by A verified traveler
Posted 18 Jun 2024
Em Royalle Hotel has friendly staff and clean facilities. We just don't like the breakfast, It's pricy and didn't taste that good. But overall, everything was perfect.
by A verified traveler
Posted 16 Jun 2024
We had an amazing time with family. Kids loved the place. We’ll come again’
