Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Great. Somethings are overpriced. Room service or cable are not always available
by A verified traveler
Posted 17 Dec 2024
My sister, brother-in-law, and I had a great experience when we stayed at Doubletree by Hilton San Juan. Staff was extremely friendly and always greeted us when we encountered each other. They were easy to speak with and contact whenever we had any questions or concerns. When we reported an issue with our room, just as a precaution not expecting anything out of of it, the manager and staff followed up with us, provided us with an update, allowed us to change our rooms, and gave us a complimentary meal. We were not expecting this at all! We felt very welcomed and at peace here. We would definitely book here again for any future trips to San Juan, Puerto Rico. I would also like to add that everything is centrally located here. From the hotel you can walk down Calle Loíza and try different restaurants and even walk down to La Placita.
by A verified traveler
Posted 17 Dec 2024
Maintained to a very high standard. Beautiful lobby and pool area.
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 15 Dec 2024
Great room and a great view. We stayed on the penthouse floor!
Comment from Hotel Management
16 Dec 2024 by Doubletree San Juan, Hotel Management
Thank you for your kind words, Sumter! We’re so glad you enjoyed your stay on our top floor! We hope to welcome you back soon!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Doubletree San Juan, Hotel Management
Thank you for your 5-star review, Okeya! We look forward to welcoming you back soon!
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Doubletree San Juan, Hotel Management
Thanks for amazing review, Katy! It's so good to hear your stay with us was perfect. Can't wait to have you back!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Doubletree San Juan, Hotel Management
Thank you for your 5-star review Mileena! We're thrilled to hear you had a great stay with us!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Doubletree San Juan, Hotel Management
Thank you for that 5-star review Nikea! We're glad to hear you enjoyed your stay with us. Can't wait to have you back soon!
by A verified traveler
Posted 10 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Doubletree San Juan, Hotel Management
Thank you Ava, for that 5-star review! We're thrilled to hear you had a wonderful stay in our hotel. Can't wait to have you back soon!
