Ratings based on 1,450 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
Pricing was not made known up front.! Added on MULTIPLE fees at the end of stay!
by A verified traveler
Posted 19 Jan 2025
Cleanliess is immaculate, very quiet and the staff is very kind, friendly and respectful.
I will be returning!
by A verified traveler
Posted 16 Jan 2025
Five star experience
by A verified traveler
Posted 15 Jan 2025
Gorgeous property. Most helpful and courteous safe. Amazing infinity pool. Easily received upgrade request upon arrival. Champagne greeting! Convenient location! Loved it!
by A verified traveler from Ashburn
Posted 15 Jan 2025
Early check in.
by A verified traveler
Posted 14 Jan 2025
by A verified traveler
Posted 12 Jan 2025
My stay in San Juan was absolutely wonderful. From the moment I checked in, I felt like I was in a place where guests are truly cared for. The staff was incredibly friendly, attentive, and always ready to help—every team member, from reception to management, went above and beyond to make my stay comfortable.
The hotel's location is perfect—right in the heart of everything, with easy access to major attractions, amazing restaurants, and beautiful beaches. The view from the room was breathtaking, especially if you choose one with an ocean view. The rooms are spacious, spotless, and equipped with everything you need to feel at home.
The service was outstanding—every request was handled quickly and professionally. On top of that, the atmosphere of the hotel was so cozy that I truly felt relaxed and enjoyed my vacation to the fullest.
If you're looking for a hotel in San Juan with the perfect combination of convenient location, top-notch service, and stunning views, I wholeheartedly recommend this one. They truly know how to make your stay unforgettable!
by A verified traveler
Posted 12 Jan 2025
Gorgeous, clean, safe hotel, right on the water, with truly impeccable service. We stayed in an ocean view suite with a comfortable queen bed, a huge bathroom with a tub and shower, a small kitchen with a mini fridge, sink, and microwave. Very convenient and comfortable. We ordered room service two nights and it was delivered promptly and, although a bit expensive, was delicious.
Please note: There are no dishes or silverware in the kitchenette, but guest services is happy to bring up what you need.
by A verified traveler
Posted 11 Jan 2025
Hotel is gorgeous and very comfortable. Stayed in the Commodore ocean front suite. Everything in the room was lovely. The 2 patios and ocean views are stunning.
Sleeper sofa was very comfortable!
Housekeeping was always very slow. Our room on arrival was supposed to be ready at 4, but was not ready until 5:15. Hotel comped us dinner for the inconvenience. Daily housekeeping only came on our first day for a full clean. Every other day we had to call multiple times to get someone to come clean our room. Even then, we only received light cleans and not full cleans or replacement of glasses, etc. That was frustrating.
Service at all restaurants at the resort is slow. Be prepared to wait for your food. Nearby restaurants operated at a much more normal pace. Strongly recommend checking out neighborhood restaurants instead! Hotel food was very overpriced for what it was.
by A verified traveler
Posted 6 Jan 2025
The price of the food at the hotel is absolutely ridiculous!!! Way too expensive for this type of property.
