Ratings based on 283 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Huge space, very friendly staff. Great beach and snorkeling out front the hotel. Excellent spot
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 27 Oct 2024
This is an excellent place to stay in. The service is fantastic as well as the food.
by A verified traveler
Posted 26 Oct 2024
Excellent place to stay
by A verified traveler
Posted 19 Oct 2024
Top Resort will visit again. The staff was pleasant and the views were very quality. This is indeed a one of the kind resorts.
by A verified traveler
Posted 19 Oct 2024
The property was beautiful, although the views were very obstructed by the lovely trees.
The staff was very pleasant and always approachable. However, it appeared to be a disconnect between listening and acting on requests. The charges at the resort were annoying, simply fixing a set price for all would be less bothersome in the long run. My air conditioning was not working properly for two days. I had to request having my bill adjusted to accommodate the inconvenience. The property granted the bill adjustment but i should not have had to ask. Not once did I see or hear from management regarding this issue. The front desk personnel should not be apologizing, the management should make apologies and amends for the issue. Not sure I would stay again because of the issues. Once again, the staff was great but they should respond to requests with more con ern. Also, reaching the front desk by phone from your room is impossible during the day. I must say, the night time desk person was fabulous (didn't get his name unfortunately). He came up to check air conditioning and even offered me a upgraded room until someone could check out my unit. Bravo to him, maybe he should be the manager!
Comment from Hotel Management
21 Oct 2024 by The Coco Grove Team, Hotel Management
Dear Demore,Thank you for sharing your feedback. We appreciate your compliments about our staff and the resort.Regarding the air conditioning, our technician inspected the unit and did not find any issues. We understand your concern and offer an upgrade to an Executive room for your extension at the same rate as the deluxe room. Just to let you know, the AC functioned well for other guests after your stay.We strive to provide the best service and we hope to have the opportunity to welcome you back for a more seamless stay.Warm Regards,The Coco Grove Team
by A verified traveler
Posted 13 Oct 2024
Loved the architecture and staff and services.
All high end quality!
by A verified traveler from Stockton
Posted 13 Oct 2024
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 10 Oct 2024
Loved the resort itself. The staff were wonderful, always remembering names and were so welcoming. The resort itself is right on the beach and it’s beautiful. Always so helpful to arrange to get you the places you need to go. We will miss the hotel staff!
The only criticism is that the food was terrible, everything we ate there was stale, had an awful flavour or texture and was under or over cooked. Annoyingly one of us received food poisoning from one of the beach lunchtime dishes which has ruined the holiday a bit. But this is probably an unlikely case.
5 stars other than the food.
