Ratings based on 2,231 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Staff is super kind. We were given the wrong room at check in but staff and management made it rught. We were told not to open our windows or leave balcony door open or room would become damp.
Sad :( but our bed was wet even though we didnt open any windows. The sleeping in a moist bed at the price u pay is miserable! We are on a 25 day vacation and this is a horrible experience. Pop machine broke no other options for drinks but staff again to the rescue with bottled water.
by A verified traveler
Posted 24 Nov 2024
Enjoyable stay. The pool area was very inviting and clean. Gym was also serviceable. Room had a balcony which was a plus. Overall enjoyable stay with lots of dining options within three miles away. The only drawback was the fee for parking. Would definitely stay here again.
by A verified traveler
Posted 21 Nov 2024
Excellent !
Comment from Hotel Management
21 Nov 2024 by E.martinez, Hotel Management
Greetings Mrs. Anashalys We appreciate your feedback. Our commitment is to serve you in the best way possible. Hope to see you soon again.
by A verified traveler
Posted 20 Nov 2024
Execelente servicio al cliente, mejorar la limpieza
Comment from Hotel Management
20 Nov 2024 by S. Rivera, Hotel Management
Saludos Sra. Jeannette. Agradecemos su evaluación y comentario. Lamentamos que su estadía haya sido afectada por esta situación. Esperamos verle nuevamente para brindarle una experiencia completamente diferente.
by A verified traveler from Freehold
Posted 19 Nov 2024
Bathroom was outdated, the rest of the suite was perfect, and clean. Love the balcony with the ocean view.
Comment from Hotel Management
20 Nov 2024 by S. Rivera, Hotel Management
Greetings, Mrs. Rosa. Thank you very much for your review. We are very sorry that your experience was affected by this situation. We hope to see you soon, so we can provide a stay that is up to your standards and worth of a perfect score.
by A verified traveler
Posted 19 Nov 2024
It was a good stay
Comment from Hotel Management
20 Nov 2024 by S. Rivera, Hotel Management
Greetings Mr. Felipe Luis. We are very happy that your experience was perfect for you. We take our business very seriously and knowing that you enjoyed everything from us is great news. We hope to see you soon, in the near future.
by A verified traveler from METHUEN
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by S. Rivera, Hotel Management
Greetings, we are sorry that your experience was not up to your standards. We work hard to provide the best property possible for our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback.
by A verified traveler
Posted 13 Nov 2024
The beach was so much fun
Comment from Hotel Management
14 Nov 2024 by C. Morales, Hotel Management
Greetings Fernando. Thank you very much for your feedbacks. Our commitment is to serve you in the most excellent way. We are pleased to know that you had a great time. We hope to have you back with us soon.
by A verified traveler
Posted 12 Nov 2024
Unfortunately the room although clean, they need an UPDATE. Huge problem are the BEDS. They are uncomfortable. We could feel the wires in our back. Horrible. Having said that, check in was fast and customer service was excellent.
Comment from Hotel Management
13 Nov 2024 by S. Rivera, Hotel Management
Greetings Mrs Melissa, we are sorry that your experience was not up to your standards. We work hard to provide the best property possible for our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback.
by A verified traveler
Posted 11 Nov 2024
Air conditioner made room so wet where the ceiling was dripping.
Comment from Hotel Management
11 Nov 2024 by S. Rivera, Hotel Management
Greetings, we are sorry that your experience was not up to your standards. We work hard to provide the best property possible for our guests. We will bring your review to our management team, so we can improve ourselves. Thank you very much for your feedback.
