Ratings based on 998 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Will be visiting again !
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Ivelisse Medina, GM, Hotel Management
Thank you so much for your incredible review! We’re thrilled to hear that you had a wonderful stay, and it was truly our pleasure to have you as our guest. You made our day with your kind words, and we can’t wait to welcome you back for another perfect stay. Guests like you are the reason we love what we do – thank you for being the best!
by A verified traveler
Posted 12 Nov 2024
Super disappointed in this property. I booked a queen ocean view room on Expedia that was not honored by Expedia or the Acacia and neither of them would take responsibility for it. They put me in a room that was basically sandwiched between the front desk and the restaurant/service area and had no window. It was like a dungeon. I begged them to move the room and I had the take a single room on the second floor. There was no price adjustment. I paid for a queen ocean view and ended up in a single street view with tiny window for the same price. The front desk service is non-existent as well as any maid service. There is always one employee lingering in the lobby watching their phone on full blast but can't actually help with anything. The restaurant hours are not consistent with posted open/close times. Puerto Rico is hot and humid so this isn't much their fault but the walls sweat. Everything stayed damp my whole trip. This makes the rooms very musty and funky. No one cleans. I had to bring down my wet towels to exchange for new ones that weren't ready and I had to come back in 30 minutes for those. The beds are comfortable and it's close to the beach but that's about it.
by A verified traveler
Posted 8 Nov 2024
Saw multiple cockroahes in the property. Don't waste your money on a dirty hotel.
Comment from Hotel Management
14 Nov 2024 by Ivelisse Medina, GM, Hotel Management
We’re located in a tropical climate, which can sometimes attract insects, especially during humid or rainy periods. However, we take cleanliness and pest control very seriously and conduct regular treatments to maintain a clean and comfortable environment. We’re sorry if this impacted your stay and appreciate your feedback. If there’s anything we can do to address your concerns, please feel free to reach out directly. Other than this we are sure you enjoyed our beautiful Boutique Hotel next to the North Beach and many places of interest in addition to our awesome Island.
by A verified traveler
Posted 3 Nov 2024
The place is very nice, but it is not well staffed. The room was well appointed but the tv was not viewable from the bed and it was a mission to get it to work. The best part about this place is its proximity to the beach (just a couple buildings away from it) and the restaurant. Niche (the name of the restaurant) was phenomenal! The service was outstanding and the food was top notch!
Comment from Hotel Management
4 Nov 2024 by Ivelisse Medina, GM, Hotel Management
Thank you for your thoughtful feedback! We’re delighted you enjoyed the location, so close to the beach, and that Niche restaurant made such a great impression with its top-notch service and food.Regarding the TV setup, we apologize if its placement was less convenient than expected, and we appreciate the chance to know about it. We have staff available around the clock to assist with any guest needs, including technical support for TV setup. We’re thrilled to have had the chance to welcome you, and we look forward to providing an even better experience on your next stay!
by A verified traveler
Posted 3 Nov 2024
Very clean, love the structure of tge hotel, haa hot water, the view is amazing. Employees are great .
Comment from Hotel Management
4 Nov 2024 by Ivelisse Medina, GM, Hotel Management
Thank you so much for your kind words and perfect score! We're thrilled to hear that you enjoyed the cleanliness, hotel structure, and amazing views. Our team takes great pride in providing excellent service, and we’re delighted you had a wonderful experience with us. We can’t wait to welcome you back soon!
by A verified traveler
Posted 31 Oct 2024
There is no parking available for this hotel. The hotel would lose electricity randomly throughout the day and night. One night we didn't have running water. Staff was nice. Facility was nice other than no parking, electricity or running water
Comment from Hotel Management
31 Oct 2024 by Acacia Boutique Hotel. , Hotel Management
Hello!Thank you for your review! We appreciate your kind words about our staff and facility. We do want to clarify that we clearly state on our website that we do not have parking available, and we encourage guests to check this information before booking. While power outages can happen in Puerto Rico, we are equipped with a generator to ensure that our guests have a continuous power supply. We also maintain a backup water supply to help mitigate any city water outages. We’re sorry for any inconvenience you experienced and appreciate your understanding of these challenges. Best regards,
by A verified traveler
Posted 30 Oct 2024
Close to beach. No parking. My room had no towels when I arrived.
Comment from Hotel Management
30 Oct 2024 by Acacia Boutique Hotel. , Hotel Management
Hello!Thank you for your feedback! We're glad you enjoyed the location near the beach. We apologize for the inconvenience regarding the towels; we always strive to have them ready in each room. If you ever find yourself in need of extra towels, please don’t hesitate to ask at the front desk—we’re happy to assist. Also, just to clarify, we do mention on our pages that we do not have private parking available. We appreciate your understanding and hope to welcome you back soon!Best regards,
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Acacia Boutique Hotel. , Hotel Management
Hello! Thank you so much for the 5-star rating! We're delighted to know you had a great experience. We hope to see you again soon! Best regards,
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Acacia Boutique Hotel. , Hotel Management
Hello!Thank you so much for the 5-star rating! We're delighted to know you had a great experience. We hope to see you again soon!Best regards,
