Ratings based on 403 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
There is no parking except for valet parking. Chef Nelson is amazing, the meals he prepared for us was too good.
Room cleaning service was just okay not so good. The hot tub wasn’t functional at all times. The front desk staff were very helpful and pleasant.
Comment from Hotel Management
17 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Sandya,Thank you for your review of Abitta Boutique Hotel, where you rated us 4 out of 5. We appreciate your feedback and are glad to hear that you enjoyed your stay.We would like to clarify that we offer **valet parking services** only, which provides convenience for our guests. While we understand that this may not be ideal for everyone, it allows us to manage parking efficiently in our location.We are thrilled to hear that Chef Nelson made a positive impression with his amazing meals. Your comments regarding the room cleaning service and the hot tub are noted, and we will work on addressing these areas to enhance our guests' experience.Thank you once again for sharing your thoughts. We hope to welcome you back in the future for an even better stay!
by A verified traveler
Posted 16 Dec 2024
Very friendly staff.
Comment from Hotel Management
16 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Jennifer,Thank you for your wonderful 5 out of 5 review of Abitta Boutique Hotel! We are thrilled to hear that you found our staff to be very friendly during your stay.Your positive feedback about our team means a lot to us, as we strive to provide excellent service to all our guests. We appreciate you taking the time to share your experience.Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit to San Juan!
by A verified traveler from Uniontown
Posted 15 Dec 2024
Staff was excellent in getting us checked in. Area around hotel is OK, nothing special. Restaurant has amazing food.
Comment from Hotel Management
16 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Gregory,Thank you for your review of Abitta Boutique Hotel, where you rated us 3 out of 5. We appreciate your feedback and are glad to hear that our staff provided excellent service during your check-in.We understand that the area around the hotel may not have met your expectations, and we appreciate your comments regarding the restaurant. It’s great to know that you enjoyed the food there.Your insights are valuable to us as we strive to improve our guest experience. If there are any specific areas where you feel we could enhance our offerings, please feel free to share.Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for an even better experience!
by A verified traveler
Posted 14 Dec 2024
The staff is amazing.
Comment from Hotel Management
14 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Vanetia,Thank you for your fantastic 5 out of 5 review of Abitta Boutique Hotel! We are thrilled to hear that you had such a positive experience during your stay.We appreciate your kind words about our amazing staff. Providing excellent service is our top priority, and it’s wonderful to know that our team made your stay enjoyable.Thank you once again for choosing to stay with us. We look forward to welcoming you back in the future!
by A verified traveler
Posted 12 Dec 2024
Property is exactly what you pay for ! Nice and clean ! Pools and hot tubs are great
Comment from Hotel Management
12 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Mike,Thank you for your fantastic 5 out of 5 review regarding your recent stay at Abitta Boutique Hotel! We are thrilled to hear that you found the property to be clean and that you enjoyed the pools and hot tubs.Your positive feedback is greatly appreciated, as we strive to provide our guests with a comfortable and enjoyable experience. We are glad that we met your expectations during your stay.If you have any further comments or suggestions, please feel free to reach out. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Gustavo,Thank you for taking the time to share your review of your recent stay at Abitta Boutique Hotel. We appreciate your feedback and are glad to hear that you found aspects of your experience satisfactory.We are pleased that you enjoyed the location and found our facilities to meet your needs. However, we regret that some elements did not fully meet your expectations. Your comments regarding cleanliness and comfort are invaluable, and we will address these concerns with our team to ensure improvements are made.We strive to provide our guests with a pleasant and memorable experience, and your insights help us enhance our services. We hope to have the opportunity to welcome you back in the future for an even better stay.Thank you once again for your feedback.
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Cynthia,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are sorry to hear that your experience did not fully meet your expectations.We understand that there were aspects of your stay that could have been improved. Your insights regarding the areas that need attention are valuable to us, and we will address them with our team to ensure we enhance our services moving forward.If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from Roslindale
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Luz,Thank you for sharing your feedback regarding your recent stay with us. We appreciate you taking the time to provide your insights, and we’re sorry to hear that your experience did not fully meet your expectations.We understand that the lack of parking and the service you received from our staff were disappointing. Your comments will be addressed with our team to ensure improvements are made in these areas. We’re glad to hear that you found the cleanliness, location, and facilities satisfactory, but we recognize there is room for improvement.If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 3 Dec 2024
I had a great stay. I will definitely stay again!
Comment from Hotel Management
4 Dec 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Samuel,Thank you for your fantastic review! We are thrilled to hear that you had a great stay at Abitta Boutique Hotel and that you rated us 5 out of 5.We appreciate your kind words about our staff, and we’re delighted that they were able to assist you during your visit. Your recommendation means a lot to us, and we look forward to welcoming you back on your next stay!If you have any further comments or suggestions, please feel free to reach out.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
26 Nov 2024 by T. Cruz - Guest Experience Manager, Hotel Management
Dear Iyonna,Thank you for your wonderful review of your recent stay at Abitta Boutique Hotel! We are thrilled to hear that you rated us a perfect 5 out of 5.We appreciate your kind words about our hospitality and the overall experience you had during your visit. It’s fantastic to know that our staff made you feel welcome and that you enjoyed the amenities we offer.If there’s anything specific you would like to see improved or added for your next stay, please feel free to share. We look forward to welcoming you back soon!
