Ratings based on 1,127 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2024
Everything was excelente. The attention, the food. The location was perfect to get to the other places of interest. The accomadation of the room, adecuate space.
Comment from Hotel Management
21 Dec 2024 by Customer Service, Hotel Management
Edna, we’re delighted you loved your experience at AC Hotel San Juan Condado. It's wonderful to hear that the location, room, and amenities met your expectations. We're looking forward to welcoming you back in the future!
by A verified traveler
Posted 21 Dec 2024
Very nice hotel
Comment from Hotel Management
21 Dec 2024 by Customer Service, Hotel Management
Carmen, we are thrilled you enjoyed your stay at AC Hotel San Juan Condado. We hope to welcome you back soon!
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
22 Dec 2024 by Customer Service, Hotel Management
We appreciate your feedback, Jenel.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Customer Service, Hotel Management
Frank, thank you for staying with us at AC Hotel San Juan Condado. We hope you had a pleasant experience during your visit and look forward to welcoming you back in the future. Safe travels!
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
15 Dec 2024 by Customer Service, Hotel Management
Brett, thank you for staying with us at AC Hotel San Juan Condado. We're thrilled you had a wonderful experience and hope to welcome you back soon!
by A verified traveler
Posted 14 Dec 2024
Nice property and great amenities. Our family had one of the 1br suites, and it worked out perfectly! The beach being a few blocks away wasn’t a concern. Would stay there again.
Comment from Hotel Management
15 Dec 2024 by Customer Service, Hotel Management
Justin, it’s wonderful to hear you had a great time at AC Hotel San Juan Condado. We're delighted that the suite suited your family's needs so well and that the location was convenient for you. We look forward to welcoming you back!
by A verified traveler
Posted 13 Dec 2024
The reservation was canceled do to hotel was overbooked
Comment from Hotel Management
15 Dec 2024 by Customer Service, Hotel Management
Ariel, the situation you encountered is unexpected and not typical of the service provided. Reservation issues such as these are taken very seriously. Your experience is valued, and the hope is for a future opportunity to welcome you for a seamless stay.
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Customer Service, Hotel Management
Aryle, thank you for taking the time to share your feedback. It appears your experience was average, and we'd love to hear more about how we can enhance your stay in the future. We're always striving to improve and welcome any additional comments you might have.
by A verified traveler
Posted 10 Dec 2024
This is my second time staying at this hotel. Clean and quiet hotel. The room was specious. There is a $45 “resort fee” that is not really worth it. You are allowed a daily $45 restaurant credit that is for overpriced food and to me, it was not a great deal. Other than that, it was great stay.
Comment from Hotel Management
10 Dec 2024 by Customer Service, Hotel Management
JOSE, thank you for staying with us at AC Hotel San Juan Condado again. It's great to know you appreciated the cleanliness and tranquility of our property. While some amenities may not have met your expectations, we're delighted you had an overall great experience. We look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 6 Dec 2024
Very convenient
Comment from Hotel Management
7 Dec 2024 by Customer Service, Hotel Management
Niesha, it’s great to know you had a convenient stay at AC Hotel San Juan Condado. We're looking forward to welcoming you back soon!
