Ratings based on 5 Verified Reviews
4.5 Room cleanliness
3.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Magaly, Hotel Management
Agradecemos su visita y que se fueran complacidos con su estancia en nuestra casa, será un gran placer recibirlos nuevamente cuando deseen visitarnos
by A verified traveler
Posted 3 Feb 2024
Communication was excellent, walking distance to pier to pick up our cruise, room was clean and comfy. Down side is the street noise and loud air conditioning unit too close to the bed.
by A verified traveler
Posted 23 Jan 2024
This is a great place to stay in Old San Juan. Safe and walkable.
by A verified traveler
Posted 30 Dec 2023
Beautiful and charming view of the plaza by the San Francisco Church from the balcony.
by A verified traveler
So-so stay
Posted 19 Nov 2023 on HotelsWhen we arrived, we had to call because the key box did not have any keys - they said they gave us the wrong key box info.
When we got to the room, we had to call again because we could not get the wifi to work when following the wifi info listed on the card in the room. They said, don't use those instructions - they gave us alternate instructions.
They said parking was approx $8 to $10 per day at the local parking garages - it turned out to be $26 per day.
The shower had limited hot water with low volume.
Killed four bugs in the unit.
The location was excellent - wanted to end this review on a high note.
Comment from Hotel Management
2 Dec 2023 by 310 Guest House, Hotel Management
We thank you for your visit to our house. We are very sorry for the inconvenience caused by your visit. These are things that we do not want to cause to our guests. We apologize, which were resolved and others that are not within our reach. Our purpose is please our guests, thank you Magaly Le agradecemos su visita a nuestra casa, Lamentamos mucho los inconvenientes ocasionado en su visita, son cosas que no queremos ocasionar a nuestros invitados, Le pedimos nuestras disculpas, las cuales fueron resueltas y otras que no estan a nuestra a nuestro alcance, Nuestro proposito es complacer a nuestros invitados, Gracias Magaly
