Ratings based on 32 Verified Reviews
3.3 Room cleanliness
3.2 Service & staff
3.9 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Staying here again next week!
Posted 20 Apr 2024 on HotelsComment from Hotel Management
7 May 2024 by Atención al cliente, Hotel Management
Thank you so much We will be waiting for you all time that you want to visit us
by A verified traveler
Free Upgrade!
Posted 17 Apr 2024 on HotelsI checked in & it looks like the hostel dormitory was being repainted so I got upgraded into room 56 at no charge! So I have a private room with a king size bed, a private bathroom & a tv that I plugged an HDMI cord into & streamed from my laptop on. Great setup, right on the beach, nice pool, water seemed clean, lots of places to sit & lounge around. Unfortunately the workers who were doing some repairs the day I arrived left a lot of metal clippings around the gate to the beach, so I won’t be walking in or out barefoot. The pool is good enough to do some short laps in & I was happy to do some swimming without getting pushed around by the waves. The ocean is nice & cool compared to where I was up north recently, so refreshing to get out of the heat & into the surf!
Comment from Hotel Management
7 May 2024 by Atención al cliente, Hotel Management
Thank you so much We will be waiting for you all time that you want to visit us
by A verified traveler
Posted 27 Jan 2024
When I arrivevto the property understood why reservation could not be cancelled and no refund. The property was not clean. Dirty matress and disgusting pillow. The person that was incharge in the place only received order from Managua. She doesn't have authority, she can't decide or solve situation. Expedia should review their clients service and assume responsibility
by A verified traveler from HOMESTEAD
Posted 9 Sep 2023
Comment from Hotel Management
3 Oct 2023 by Atención al cliente, Hotel Management
Muchas gracias Evelyng por su calificación.Le esperamos nuevamente.
by A verified traveler
Posted 15 Aug 2023
The photos you show on your advertising is nothing compared when you get to the hotel, for starters they give us a room with a broken window, all the heat from outside was coming inside, and because of the same broken window all the mosquitos a d geckos were coming inside too. We left that property and went to look for something better for my family because i wasn't going to put them thru the rest of my stay (we are on vacation and I want the best for my family) The safty issue was they had electronic locks with a code, but every code was written in the paper identifying the rooms. Might is well just leave the door open, the glass shower door it was held with clear tape.
Comment from Hotel Management
25 Sep 2023 by front, Hotel Management
We're sorry for the inconvinience
by A verified traveler
Unsatisfied family.
Posted 8 Mar 2023 on HotelsWe were very disappointed with our stay here. The pool was dirty so we didn’t swim. The room was very uncomfortable. Bad beds. The king bed was two twins pushed together. Couldn’t get out of the bathroom without help because a bunk bed overhung and blocked the door. Cracks in the sliding door big enough for mosquitos to fly in so we stuffed this with towels. They failed to tell us we had breakfast included until after our second night when we were leaving. Loud music and not well sound proofed. For how much we paid i
I was expecting much nicer.
Comment from Hotel Management
27 Apr 2023 by Mozonte, Hotel Management
I am very sorry to hear that your stay in the accommodation was not satisfactory. I understand that the cleanliness of the pool, the discomfort of the room and the lack of information about the included breakfast are aspects that negatively affected your experience. I also understand that noise and lack of soundproofing can be very annoying.We will take steps to improve the current room conditions.
by A verified traveler
Posted 6 Mar 2023
Very good surprise, the room was perfect
Beach front and quiet by evening close to downtown
The receptionist was very nice and smiling
Only good vibes
Comment from Hotel Management
27 Apr 2023 by Mozonte, Hotel Management
I am very happy to hear that you had such a positive experience during your stay in the accommodation! It's great that the room was perfect for your needs, and that you were able to enjoy the beach and the quiet atmosphere at night near the center.Also, it is wonderful to know that the receptionist was very kind and smiling. Friendly and helpful staff can make all the difference in a travel experience, and I'm sure she contributed greatly to your good experience.Thanks for sharing your good vibes! I hope you have more positive experiences on your future trips.
by A verified traveler
Posted 12 Dec 2022 on Hotels
by A verified traveler
Posted 16 Nov 2022
Good staff Juan was accommodating to taxi and restaurants
Comment from Hotel Management
6 Jun 2023 by Hotel Mozonte, Hotel Management
Thank you for your message! We are pleased to know that our staff, especially Juan, was able to provide you with excellent service and assist you with taxi and restaurant recommendations. We will pass on your words of appreciation to Juan and the rest of the team.At our establishment, we strive to provide friendly and attentive service to ensure that our guests have a pleasant experience in all respects. We are glad to know that we have met your expectations in this regard.If you have any other questions or need any other recommendations during your stay, don't hesitate to let us know. We are here to help you and make sure you enjoy your time with us to the fullest.We hope to welcome you back in the near future!Kind regards,
by A verified traveler
Posted 12 Nov 2022
We really loved the place. The manager Juan is super nice and treats guests with full respect. Our room was great and super clean. The only disadvantage with the location is that the hotel is across the river so you need to take a boat at 10 cordobas each time to cross. Locals pay 5 cordobas. There used to be a bridge before, but was washed out by the tsunami of 2012. There is a road behind the hotel, you can use to reach Pali much faster (1km)… no need to cross the bridge. The pool is well maintained and ALWAYS clean. We loved it here and even extended our stay by another week. Way the go Juan… we love you!
Comment from Hotel Management
6 Jun 2023 by Hotel Mozonte, Hotel Management
We are very happy to know that you loved the place! We appreciate your kind words about our manager Juan and how he treats guests with respect. We are glad that your room was great and very clean. We are sorry for the disadvantage of the location and the additional cost to cross the river, but it is great that they have discovered an alternative route to get to Pali faster. We are pleased to know that you enjoyed the pool, which is always well maintained and clean. Thank you for extending your stay and for your love towards Juan! We will be delighted to welcome you again in the future.
