Ratings based on 35 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Sammamish
Posted 27 Nov 2024
Worse place!!! STAY AND DO NOT BOOK!!
We got to this place in the middle of a hot day, our taxi took us all the way to the top of the hill, if you did not know this is not in walking distance from the beach. Very steep. But that is not the issue. We were greated by a lady who did not speak a single word in English. No problem, I pulled my translator. She was requesting full payment, that is AFTER we have already paid for our first day through Expedia. She insisted we pay in full although I showed her receipt from Expedia where we were clearly charged for the first day. Did not matter how many times we tried telling her, showing her, we eventually were forced to leave the property (mind you this is basically somebody's house with a tiny pool, almost like a hostel). So we got thrown in the heat, out in the street, she called us a cab. Our driver took us to Hotel Alcazar a nicer and more expensive hotel on the beach strip.
Reported this to Expedia, they could care less. Supposedly they tried to contact the place, did not get ahold of anyone within 5 days and sent us an email stating that full charges apply! And yes, we got charger close to $400 and never stayed there.
We are now disputing charges with VISA, we will see how this goes.
Horrible place, horrible people, beautiful country though, just find a different place and know that Expedia is not Airbnb, crooks hiding behind a corporation. Last time my family will book through Expedia.
Comment from Hotel Management
27 Nov 2024 by Recepcion, Hotel Management
Dear Mr. Fabian ,We deeply regret that your experience was not what you expected and that it resulted in such an unpleasant situation for you and your family. We strive to provide excellent service to all of our guests, and would like to address a few points to clarify what happened.When you arrived at our property, we followed the usual procedures as per our policies and the terms of the reservation. Upon reviewing the information at that time, you were asked to pay in full as no charge had been made to your card, until the time of your arrival which you had to pay for your entire stay as our platform did not show the initial partial payment. We understand that this situation may have been confusing, and we regret any inconvenience this may have caused you.We apologize if the language barrier made communication difficult. We always seek to serve our guests to the best of our ability and will take this as an opportunity to improve.Regarding the disputed charge, we suggest you continue the process with Expedia, as our bookings made through that platform are subject to their terms and conditions. We are available to provide whatever information is necessary to resolve the issue.Again, we regret that this experience did not meet your expectations. We appreciate your time in sharing your comments and wish that your visit to the country had pleasant moments despite this inconvenience.Thank you very much for your feedback.Reception .
by A verified traveler
Posted 4 Apr 2024
Phenomenal view of SJDS and bay from the infinity pool
Comment from Hotel Management
25 Apr 2024 by Casa AndaLucia, Hotel Management
Hey Don, "Thank you for your comment! We're thrilled you enjoyed the breathtaking view of San Juan del Sur and its bay from our infinity pool. We're glad you had a phenomenal experience. Hope to welcome you back soon for more unforgettable moments!"
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Casa AndaLucia. , Hotel Management
"Thank you for the score! Hope to welcome you back soon for more unforgettable experiences!"
by A verified traveler
Posted 22 Mar 2024
Wonderful view, unique cabins on cluff, staff does not speak english but can make themself understood
Comment from Hotel Management
1 Apr 2024 by Casa AndaLucia. , Hotel Management
Dear Don,Thank you for your feedback! We're delighted to hear that you enjoyed the wonderful view and unique cabins perched on the cliff.We apologize for any inconvenience caused by the language barrier with our staff. Rest assured, we strive to ensure effective communication and make ourselves understood to all our guests.We're here to help and ensure you have a memorable experience in the future.
by A verified traveler
Enjoyable
Posted 7 Mar 2024 on HotelsLovely facility, very relaxing. The lady overseeing the place, Marjorie, is very kind and responsible. I enjoyed my daily breakfast.
The rooms need a little TLC and a bit more insect control throughout the property.
Be careful with the hill up to the property, it's very steep.
Comment from Hotel Management
1 Apr 2024 by Casa AndaLucia, Hotel Management
Thank you for sharing your feedback with us. We're thrilled to hear that you found our facility lovely and relaxing, and that you enjoyed our daily breakfast offerings.We appreciate your kind words about Marjorie; she is indeed a valued member of our team.Your feedback regarding the rooms and insect control is duly noted, and we will address these areas to ensure a more comfortable stay for our guests.
by A verified traveler
Posted 4 Jan 2024
The property has a very nice view of the bay, which makes it worth the stay. The pool and patio area is really nice, clean and enjoyable. It's a short walk from the center of the town but the last part is uphill. The only issue we had is that the room (pool view) we had is right next to the kitchen and there were a lot of ants, and the garbage is next to the room door. The cabin rooms seemed much better options.
by A verified traveler
SJDS
Posted 11 Feb 2023 on HotelsThe cabina was perfect, it felt like I was in the jungle.
Was glad they moved me away from the kitchen area!
by A verified traveler
Posted 4 Oct 2022
My partner and I decided to book this hotel as it seemed like it would be a nicer place to rest than a hostel and to enjoy the pool with great views. For positives, the staff was really nice and present if there was any questions we had. But I really am writing this review because the listing is not accurate to what the place provides. For starters, we booked the bungalow with the balcony and when we arrived, there was another couple who was given our bungalow and we "had the option" between two other side cabins. This was disappointing from the start because we booked the specific cabin we booked for a reason. The listing says there is a stocked mini bar we can help ourselves too, and there was nothing of the sort. The fridge in the kitchen did not have anything either. Keep in mind this "hotel" is a bit of a ways out of town up a steep hill, far from any other places that offer food or drinks. The listing also says "Yoga classes are offered at the gym;" ? There is no "gym" or yoga, just a mat provided for a self guided practice. The wifi would barely stay connected for more than 5 minutes at the cabin. There are dogs in the neighborhood that bark all throughout the night (not the properties fault but it should be noted).
This property is nothing like a "hotel" and more like a hostel airbnb that provides the bare minimum for the rooms and experience. With so many options in SJDS, I highly suggest choosing a different place to stay.
by A verified traveler
BE CAREFUL WITH THIS PLACE !!!
Posted 9 Dec 2020 on HotelsNo A/C, not hot water, no towels, dirty floor and two days with out cleaning the room with only one small piece of soap !!! DISGUSTING !!!
by A verified traveler
Posted 30 Jan 2020 on Hotels
Cabin was ok, the guys who worked there seemed nice but the one woman was aggressive. One night we were reading books in our cabin and suddenly she came yelling at us about (maybe) pizza?? no idea what was her problem. Staff do not speak english at all, even though it said at booking site that they do. Overpriced place.
