Ratings based on 693 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Henry, Hotel Management
Hi Brianna!Thank you for staying with us!Have great day!Henry NeumannGeneral Manager
by A verified traveler
Posted 31 Dec 2024
Excelente servicio, ambiente relajado y buenos restaurantes cerca
Comment from Hotel Management
31 Dec 2024 by Henry, Hotel Management
Muchas gracias Glorimar!Estamos a la orden,Henry NeumannGeneral Manager
by A verified traveler
Posted 23 Dec 2024
I will be staying here my next time in Puerto Rico!
Comment from Hotel Management
23 Dec 2024 by Henry, Hotel Management
Hi Rushain!Thank you for staying with us!We look forward to your next stay with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Henry, Hotel Management
Thank you Dyneen!We appreciate your stay with us.Henry NeumannGeneral Manager
by A verified traveler
Posted 15 Dec 2024
by A verified traveler
Posted 6 Dec 2024
excelente servicio al cliente
Comment from Hotel Management
6 Dec 2024 by Henry, Hotel Management
Gracias Fabiana!Estamos a la orden,Henry NeumannGerente General
by A verified traveler
Posted 2 Dec 2024
Beautiful hotel with a rooftop pool.
Comment from Hotel Management
2 Dec 2024 by Henry, Hotel Management
Thank you Beth Lynn!We appreciate your stay with us.Henry NeumannGeneral Manager
by A verified traveler
Posted 1 Dec 2024
We loved Palacio! Everything about the property felt grand.The service was top-notch and accomodating. Right in the heart of Old San Juan's Plaza!
Comment from Hotel Management
1 Dec 2024 by Henry, Hotel Management
Hi Myra!Thank you for staying with us. Delighted you enjoyed the visit, our central location and service provided by our team.Henry NeumannGeneral Manager
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Henry, Hotel Management
Thank you Liling!We appreciate your stay with us!Henry NeumannGeneral Manager
by A verified traveler
Posted 29 Nov 2024
Restaurant staff sluggish
